InMoment XI

MARCH 28, 2022

Low-level NLP configuration Custom user interfaces Specific technology integrations Feedback loops for model training User and project management tools Database/warehouse hookups Upload wizards and connectors …. InMoment for Regulatory Compliance in Action: A Quick Case Study.

Case Study 493

Case Study Financial Analysis Healthcare 493

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Case Study 208

Case Study Hotels Knowledge Base Study 208

Centercode

JANUARY 26, 2023

With this in mind, they came to Centercode’s Managed Betas team. The result was a flood of objective, constructive feedback that helped the FSG team improve and launch their game with confidence. Before they launched, however, they wanted validation that their first game, Basketball Dreams, had everything their players wanted.

Case Study 52

Case Study Study Feedback Management 52

SurveyGizmo

OCTOBER 11, 2017

Denver Food Group streamlines customer feedback research with SurveyGizmo. Lewis runs much of the communications with customers, and oversees the business’s proposals, research methodology, and project management. As a result of having many disparate feedback systems, DFG was unable to fully service all of its customers’ needs.

Case Study 60

Case Study Study Feedback Tools 60

CX Centric

MAY 6, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This program was fragmented and most of the feedback methods were manual. Momchil Blaskov. The full book can be purchased here. In turn this led to a lack of accountability, plus no real-time information.

Case Study 52

Case Study Study Healthcare Hospitality 52

AskNicely

APRIL 4, 2018

They rally their entire organization around customer feedback. Fleet Management Software Meets Real-Time Customer Feedback. To say the fleet management industry is complex is a massive understatement. Empowering an Entire Organization with Customer Feedback. Get the Case Study.

Net Promoter Score 150

Net Promoter Score Feedback Case Study Competitive Advantage 150

BlueOcean

MARCH 2, 2016

We collaborated closely between recruiters, coaches and management to ensure a seamless transition from recruitment to training to production within a supportive environment. We also worked to ensure that feedback was delivered quickly.

Case Study 120

Case Study Study Sales Automotive 120

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? However, a common pitfall in the feedback process is the failure to act on gathered insights, rendering valuable data unused. But how to rectify it and utilize customer feedback to its true potential? How to analyze it?

Automotive 52

Automotive NPS Feedback Case Study 52

GetFeedback

APRIL 3, 2019

I am the Associate Manager of Data Analytics & Modeling for our Customer Engagement Group. The other aspect of my role is project management and system improvements. How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! What is your role at YETI?

Feedback 220

Feedback Omni-Channel Analytics Self Service 220

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 105

Call Center Management Contact Center Wait Times 105

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Second to None

JULY 3, 2018

For many organizations, third-party retail serves as the foundational pillar of their retail success, thus making it essential that customer feedback data is being collected, analyzed and acted upon to ensure that you are consistently providing the appropriate value and exceeding consumer expectations.

Case Study 54

Case Study Retail Study Comparison 54

InMoment XI

FEBRUARY 12, 2024

The goal is to create a comprehensive view of the customer, drawing insights from various touch points such as interactions, purchases, and feedback. On the other hand, customer experience integrations focus on the collaborative efforts of different software applications to amplify the capabilities of customer experience management.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.

Analysis 208

Analysis Social Media Trends Feedback 208

CSM Magazine

MARCH 13, 2024

That’s where customer success management (CSM) comes in. In this article, we’re going to explore how you can supercharge your branding efforts by leveraging the power of customer success management. Plus, hearing positive feedback from real people is often more compelling than any marketing message you could create.

Customer Success 52

Customer Success Brands Management How To 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Prototypes were also used including Customer and Associate feedback. Ruth Crowley. The full book can be purchased here. Many organisations involved in the retail industry are constantly faced with various challenges.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. Table of contents What are the benefits of reputation management?

Industry 58

Industry Management Healthcare Hospitality 58

BlueOcean

JULY 18, 2017

As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. In recent years, our client invested in advanced business management software to help drive improvements in business processes. The Challenge.

Case Study 50

Case Study Study Contact Center ROI 50

Grade.us

APRIL 19, 2018

Dr. Gangadhar raised his concern to Grene Vision Group’s management team, and it was agreed upon that something should be done to improve and manage the company’s online reviews. When looking for an online review management platform, it was important that the platform provided? Fortunately, Grade.us Once we had all of our Grade.us

Case Study 41

Case Study Groups Study Feedback 41

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

Feedback 117

Feedback Roadmap ROI Case Study 117

Helen Dewdney

SEPTEMBER 4, 2018

But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store. Dave bought 100 books for his senior management. This was down to various feedback, including Helen’s.

Case Study 60

Case Study Consumers Study Social Media 60

customer sure

FEBRUARY 1, 2023

Part of this approach is their customer feedback process, which they introduced in 2020, with the help of CustomerSure. Speaking of Marmalade’s commitment to understanding and utilising customer feedback, our CEO Guy Letts said: “ Marmalade Insurance is a great example of a customer feedback process done right.

Insurance 62

Insurance NPS Feedback Net Promoter Score 62

Heart of the Customer

SEPTEMBER 25, 2014

Kelly Ohaver is the Client Experience Manager at the City of Centennial, as well as an active CXPA member. Kelly recently ran a journey mapping workshop that serves as a great case study for how customer experience tools can be used for internal clients as well as external. This anonymous feedback was really eye-opening.

Customer Journeys 88

Customer Journeys Case Study Government Study 88

delighted

OCTOBER 22, 2019

Because Bonobos targets working male professionals, Andy and his team needed a survey methodology that’s simple to deliver yet collects the feedback required to make impactful business decisions. Before using NPS, Glassdoor only collected feedback from users reporting bugs or website issues.

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

Qualtrics

OCTOBER 6, 2021

Prioritize Customer Feedback. Every business across all industries understands they need to increase positive reviews and manage poor reviews for the business, but reputation management on Amazon is different. The post How to Do Market Research on Amazon: Seller Case Study appeared first on Qualtrics.

Case Study 26

Case Study Study Marketing How To 26

BirdEye

AUGUST 28, 2020

Their secret: customer feedback. In this guide, we’ll explore the following: Why customer feedback is so crucial How you can get started with a winning customer feedback process How you can identify and fix operations issues. 3 reasons why customer feedback is your competitive advantage. Here’s why. Set measurable goals.

Competitive Advantage 75

Competitive Advantage Feedback Net Promoter Score Hospitality 75

Centercode

SEPTEMBER 1, 2020

. “Centercode provides a holistic understanding of user satisfaction because the feedback we receive touches every aspect of how users interact with our products. It gives us visibility into trends of major feedback areas and helps us stay on top of feedback that has the highest impact on user satisfaction.”

ROI 98

ROI Case Study Roadmap Study 98

SurveySensum

APRIL 1, 2024

In this regard, customer service managers play a critical role in nurturing trust and loyalty among customers, thereby contributing to the startup’s success and competitiveness in the marketplace. This can manifest through clear product descriptions, accreditations, and, crucially, managing customer expectations accurately.

Brands 52

Brands Case Study Social Media Feedback 52

Grade.us

JUNE 28, 2018

While North Creek Dental had a 97% positive feedback rate, they were able to successfully recover the poor experience of 7 patients (poor being a 3 star rating in this case!), BizMktg's Online Review Management in addition to the other services that they offer, have helped generate an additional 60+ patients each month.

Case Study 29

Case Study Study Sports Advertising 29

CustomerSuccessBox

MARCH 10, 2022

There is a need for managing brand loyalty to the clients and that’s why you need a client success manager. Also called as a client service manager! Roles and responsibilities of a Client Success Manager. Suggested Read : Responsibilities of a Customer Success Manager. Resolve their issues.

Management 52

Management Customer Retention Case Study Customer Success 52

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. A feedback loop is essential.

Feedback 81

Feedback Survey Case Study Analytics 81

Experience Investigators by 360Connext

OCTOBER 17, 2023

I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! Because the minute there’s a dip in revenue or forecast, then it becomes easy to think these efforts to collect customer feedback measurements aren’t really moving any of the busines goals forward.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

SmartKarrot

JULY 26, 2022

To write a SaaS case study, you must remember certain pointers. A SaaS case study is a narrative or story of how one has successfully delivered and implemented a solution with a client for results. Are Case Studies Effective? Like any other field, the world is divided on the efficacy of case studies.

Case Study 10

Case Study Study How To B2B 10

Thematic

AUGUST 21, 2023

At Thematic, our mission is to help customer-focused companies find rich, actionable insights from massive amounts of feedback. The case study we submitted to the awards outlined the work we do with Atlassian. We are so proud to be part of Atlassian's incredible efforts to drive customer success.

Case Study 62

Case Study Analysis Feedback Course 62

SurveyGizmo

FEBRUARY 12, 2020

By Christie Carlson, Senior Account Manager, SurveyGizmo. They are infusing engagement into their company DNA and, together with SurveyGizmo, have created a continual feedback loop to fuel a 10-fold increase in their Employee Net Promoter Score (eNPS). Feedback Fuels Company-wide Decision-making.

Employee Engagement 81

Employee Engagement Interaction Feedback Net Promoter Score 81

BirdEye

MARCH 1, 2024

But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Provide clear avenues for feedback and questions, and transparency into who is responding and how.

Guidelines 58

Guidelines Social Media Case Study Effort Score 58

Thematic

MARCH 27, 2024

Watercare, New Zealand's largest water and wastewater utility, are responsible for bringing clean water to people and managing the waste water systems that safeguard the Auckland environment and citizen health. This case study shares how Thematic helped them build a new approach to restore services and satisfaction levels.

Chief Customer Officer 62

Chief Customer Officer Customer Journeys Analysis Feedback 62