SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Still, if your video marketing strategy isn’t up to par and you’re still not generating leads, it could use some revamping.

Video 95

Video Strategy Marketing Social Media 95

ijgolding

AUGUST 3, 2018

It is therefore no surprise that the more we hear about failure, the more we see and hear companies amplifying the rhetoric around their desire to do more for their customers. I and my family have been ‘customers’ of FatFace for several years. Their products have always been of high quality and reasonably priced.

Case Study 191

Case Study Retail Study Policies 191

Beyond Philosophy

SEPTEMBER 8, 2022

Patterson and her team spoke with the customer service teams, customers, and sales teams. They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy.

Case Study 97

Case Study ROI Study Customer Experience 97

Education Services Group

JULY 27, 2021

You’ve done incredible, meaningful work with your customer, and they clearly love you, your product, and your company. Getting customers to that stage is really the ultimate goal of Customer Success, so this is a moment to be celebrated (cheers!) The part Customer Success plays in the story. and documented.

Case Study 52

Case Study Study Social Media Customer Success 52

Storyminers

APRIL 24, 2018

Businesses designed with the purpose to deliver value for their customers have been the focus of my professional attention at StoryMiners ® for more than 20 years. They generate greater value for customers and shareholders at the same time because they anticipate needs and all but eliminate waste. BUSINESS DESIGN. TAKE-AWAYS.

Case Study 100

Case Study Study Culture Guest Experience 100

Help Scout

AUGUST 22, 2023

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

Customer Retention 87

Customer Retention Strategy Case Study Study 87

Storyminers

APRIL 24, 2018

Businesses designed with the purpose to deliver value for their customers have been the focus of my professional attention at StoryMiners ® for more than 20 years. They generate greater value for customers and shareholders at the same time because they anticipate needs and all but eliminate waste. BUSINESS DESIGN. TAKE-AWAYS.

Case Study 100

Case Study Study Culture Guest Experience 100

Win the Customer

MARCH 8, 2017

This illustrates that emotional appeal can have a major impact on a brand’s success or failure at attracting customers and maintaining their loyalty. Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. Old Navy: The Power of Nostalgia.

Case Study 118

Case Study Study Brands Customer Experience 118

CX University

SEPTEMBER 18, 2018

Vast amounts of data support the symbiotic relationship between engagement and satisfaction, between businesses and customers. A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). focuses employees at all levels on the customer, and 3.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.

Automotive 260

Automotive Management Social Media Feedback 260

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Why Build a Customer Insight Strategy?

Customer Insights 208

Customer Insights Strategy Customer Journeys How To 208

Experience Investigators by 360Connext

JULY 28, 2020

Customer experience leaders are often told to “create a better customer experience” with little more than a pat on the back and an annual customer survey. There is a lack of understanding around what customer experience really is, and perhaps more importantly, what it takes to deliver it.

Strategy 225

Strategy Customer Journeys Customer Experience Net Promoter Score 225

Amplifai Coaching Category

JANUARY 12, 2021

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.

Case Study 52

Case Study Study Technology Strategy 52

inSided

AUGUST 15, 2022

We spoke to Alex Farmer, VP of Customer Success, and Anita Hæhre, Customer Community Director at Cognite, about using the community as a key channel in a high-touch strategy.

Case Study 52

Case Study Study Strategy Customer Success 52

inSided

NOVEMBER 10, 2022

In 2021, Gong customers tasked the Revenue Intelligence platform to find a way to bring them together to share and learn from one another. This led Gong’s CCO, Eran Aloni, to implement a community as the central part of its customer strategy.

Case Study 52

Case Study Customer Retention Study Strategy 52

NobelBiz

FEBRUARY 6, 2024

In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth. Let’s delve into some key aspects: Obtaining Consent: Valid consent from customers is fundamental.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

BlueOcean

MARCH 2, 2016

However, our strategy was successful in immersing the new hires into a supportive environment and resulted not only in sustained productivity, but in fact in improved performance. This is an important statistic because when credit reports are run, chances are high that the lead will become a customer.

Case Study 120

Case Study Study Sales Automotive 120

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. With retailing, a lot goes under the basic definition of this subject which is the process of making a profit by selling consumer goods or services to customers through multiple channels of distribution.

Case Study 52

Case Study Retail Study Customer Experience 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. As a support strategy, Marilyn then went on to take a more practical approach in showing the prefects how to they can come with evaluation forms to also help them to advertise and giving them general advice and guidance.

Case Study 52

Case Study Study Leadership Advertising 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. As a support strategy, Marilyn then went on to take a more practical approach in showing the prefects how to they can come with evaluation forms to also help them to advertise and giving them general advice and guidance.

Case Study 52

Case Study Study Leadership Advertising 52

CSM Magazine

MARCH 26, 2020

Customers can quickly schedule and coordinate all of these services inside the Wag! to securely keep a comprehensive customer history, and keeps a constant connection between the owner and their pet through a mobile device. offers the entire customer experience through its mobile app. s customer support experience.

Case Study 52

Case Study Study Customer Experience Wait Times 52

inSided

DECEMBER 1, 2022

For many community managers, it’s not uncommon to build their community strategy from scratch when coming into an organization.

Case Study 52

Case Study Study Strategy Management 52

West Monroe

MAY 8, 2022

To transform traditional operating models—using digital strategies, tools, and ways of working—you need the right data pipeline, infrastructure, culture, and strategy (as well as a digital mindset ). We believe organizations should never stop trying to elevate their business through digital strategies and processes.

Case Study 52

Case Study Study Fashion Financial 52

SurveyGizmo

OCTOBER 11, 2017

Denver Food Group streamlines customer feedback research with SurveyGizmo. Denver Food Group is a consulting firm specializing in research, strategy, and menu development for the Food and Beverage industries. As a result of having many disparate feedback systems, DFG was unable to fully service all of its customers’ needs.

Case Study 60

Case Study Study Feedback Tools 60

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Ruth was tasked to lead a Customer-Centric transformation, which would stick, and would open up more revenue for the business. Prototypes were also used including Customer and Associate feedback. Ruth Crowley.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

Doing CX Right

MARCH 1, 2024

Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash. The post Ensuring Customer Loyalty Amid Price Changes: Lessons from Wendy’s Public Backlash appeared first on Doing CX Right.

Loyalty 59

Loyalty Case Study Study Strategy 59

Thematic

OCTOBER 19, 2022

Likewise, sales-led companies know that ultimately products must deliver customer value. This is where customer-led growth comes in. Customer-led growth supersedes product-led and sales-led strategy by putting customer needs first. Now we’re realizing that we need to center it around customer needs.

Strategy 71

Strategy Banking Metrics Analysis 71

Beyond Philosophy

DECEMBER 8, 2014

We have had the pleasure of working with Caterpillar for a while, and recently I was asked to judge their ‘Excellence in Customer Experience Awards for 2014.’ One of the most important things they learned, however, was that improving Customer Experience starts with improving your Employee Experience and managing the pain of change for them.

Case Study 142

Case Study Employee Engagement Study Engagement 142

Optimove

JANUARY 31, 2019

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.

Case Study 40

Case Study Study Competitive Advantage Conference 40

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction. Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

Strativity

DECEMBER 14, 2017

In this case study of Illawarra Retirement Trust (IRT), the seniors’ living development, Strativity Australia explores the impact committing to a customer experience strategy has on developing a more customer centric culture.

Case Study 40

Case Study Study Industry Customer Experience 40

Grade.us

APRIL 28, 2020

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. A great case study starts with the right ingredients. “See?

Case Study 40

Case Study Study Management How To 40

Maru Group

MAY 28, 2019

A changing economic environment and constantly evolving competitor set means that the customer experience is everything. CX has become the core component of business strategies. But how do brands ensure their customer experience cuts above the competition and pulls the right emotional triggers to drive long-term loyalty?

Case Study 40

Case Study Study Customer Experience Hospitality 40

Maru Group

MAY 28, 2019

A changing economic environment and constantly evolving competitor set means that the customer experience is everything. CX has become the core component of business strategies. But how do brands ensure their customer experience cuts above the competition and pulls the right emotional triggers to drive long-term loyalty?

Case Study 40

Case Study Study Customer Experience Hospitality 40