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Anatomy of a Customer Case Study

ClientSuccess

Current customers are some of the most prominent advocates and marketing opportunities available for SaaS organizations. Your customers are real companies that chose your solutions to bring their goals to life, so of course, they would be at the top of the list for sharing ‘why’ a partnership was formed. Who is the customer?

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Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait

Customer Bliss

The most admired companies set their table to honor customers. They imagine customers walking in their door, sitting in their chairs, passing the time waiting for them. And while it pains them to make customers wait, they honor that time by making it pass as smoothly as possible. My stats tell me that Americans spent 1.1

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[Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program

Genroe

Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program. The post [Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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Data-Driven Decision Making: A March Madness Case Study

Centriam Customer Experience Lab

Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool. Data-driven decision making. We all aspire to it.

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The Customer-Powered Enterprise Playbook

In today’s crowded marketplace, it’s no longer good enough to just be customer-centric. In order to win the market, organizations need to leverage their customers not only to inform their business strategy, but also to fuel it. 9 inspiring case studies that demonstrate the power of the CPE.

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Case Studies for Cost Reduction with Customer Experience

Centriam Customer Experience Lab

We have published the Centriam CX Money Map , which details 12 drivers that make the financial case for a customer experience program. In our last post , my colleague Joe focused on customer enrichment.

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The Case Study Is Dead. Long Live the Customer Story

Influitive

Of course, I won’t know if you answer it, but I’ll trust you and ask the question anyway: When you write case studies, why do you include customer quotes? The post The Case Study Is Dead. Long Live the Customer Story appeared first on Influitive. Let me start with a question.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.