Customer Bliss
MARCH 23, 2022
The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.”
Customer Bliss
FEBRUARY 26, 2020
Here is one of my favorite stories about a company who takes the time to really know about the people who might join their team, learn if they jive culturally, and probe to hire people with “light behind their eyes” and empathy in who they are as people. They won’t sacrifice their culture for growth, Crosby says.
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Storyminers
APRIL 24, 2018
Building a business around culture means the business can keep the promise its brand makes. In my opinion, Vacasa will continue to grow and lead the industry because of its focus on adaptive business design, tech, and culture. The post Better Experience = Better Business | a Case Study: Vacasa appeared first on StoryMiners.
ijgolding
AUGUST 3, 2018
Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.
Storyminers
APRIL 24, 2018
Building a business around culture means the business can keep the promise its brand makes. In my opinion, Vacasa will continue to grow and lead the industry because of its focus on adaptive business design, tech, and culture. The post Better Experience = Better Business | a Case Study: Vacasa appeared first on StoryMiners.
Genroe
NOVEMBER 29, 2021
In just three years Zip Water UK dramatically lifted their NPS from +2 to +73 by driving customer experience culture and relentlessly finding and correcting root cause issues for their customers. In this case study we examine the reproducible steps and approaches they took to drive that change.
Customer Bliss
APRIL 16, 2019
As customers, we kind of feel like this is our time to get what we want, but the fact of the matter is that a lot of organizational data, culture and processes have to be worked through to get to this state for any company. 4 Case Studies of Customer Respect. Easy answer, hard solution. Pace Yourself to Get It Right.
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