ReviewTrackers

MAY 18, 2023

As much as 88 percent of consumers trust online reviews as much as personal recommendations. 80 percent of consumers say the star ratings they trust the most are 4.0, According to research , 69 percent of consumers believe that reviews older than 3 months are no longer relevant. Read the full case study here.)

Brands 123

Brands Multi-Channel Case Study Automotive 123

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With a bot in place, customer service teams can reduce repetitive, low-value work that consumes agent time. Devote agent time to higher-value inquiries. Increase support speed.

Chatbots 207

Chatbots Customer Service ROI Case Study 207

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. For a detailed overview of the business benefits being delivered read our case study here. Published on: September 04, 2019.

Net Promoter Score 62

Net Promoter Score Consumers Effort Score Customer Experience 62

Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Before Clarabridge, we used to manually read through and code all of the customer survey responses. This was a huge, time-consuming undertaking. About Chris Rogers. Serina holds a M.S.

Feedback 81

Feedback Survey Case Study Analytics 81

Retently

JUNE 28, 2022

Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. Create Customer Success Stories and Case Studies. It is utterly important to show in the case study how the customer benefited from your product instead of making it a sales pitch.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Confirmit

JANUARY 16, 2018

(NPD) is a Market Research company, operating in 20 countries, interviewing 12 million consumers a year, and monitoring consumer purchase data from over 165,000 stores. In this case study, you’ll learn how NPD Group has been able to work closely with Confirmit to drive their business forward.

Survey 40

Survey Case Study Study Groups 40

Horizon CX

DECEMBER 1, 2023

Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers. Zara: Agile Fashion Retail Responding to Trends Zara, a fast-fashion retailer, has excelled by recognizing and responding quickly to the perceived needs of fashion-conscious consumers.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Customer Bliss

AUGUST 6, 2019

According to a survey conducted for Trusted Choice —a consumer brand of the Independent Insurance Agents & Brokers of America—nearly 40% of respondents don’t know what’s inside their policies. For more on this topic, be sure to read this compelling case study , featuring Lemonade Insurance.

Insurance 149

Insurance Case Study Policies Video 149

SurveySparrow

JANUARY 30, 2024

This is the key to understanding consumer behavior, market trends, and societal shifts. AI surveys, offline forms, and a list of 1000+ pre-designed surveys are just a few of the other perks! You can use Customer Satisfaction Surveys for this (But we’ll come to that later). Quantitative Data: Examples 1.

Comparison 52

Comparison Analysis Trends Case Study 52

Lumoa

DECEMBER 18, 2017

In America and also in Europe, the individual choice rules consumer behaviour in many aspects. There’s a recent study in the automotive sector that the more surveys your customers receive, the less they spend on your services. Jim mentioned another case, study of Jiffy Lube, an oil change provider in the United States.

Analytics 273

Analytics Customer Journeys Customer Experience Net Promoter Score 273

Magellan Solutions

AUGUST 10, 2021

Let’s take a look at why BPO Philippines is your best bet if you want to attract at least 70% of your global consumers. Opening Your Market to Global Consumers Provide a Sustainable Profit for Your Business. As a result, more consumers receive proper customer service experience without wasting too much of their time.

Consumers 52

Consumers Call Center Self Service Feedback 52

SurveyGizmo

JUNE 9, 2020

Each month, we will share product and solution news, use cases, and other helpful information. Please provide your ideas and feedback using this survey. Yes, we are much more than great survey software. Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19.

Case Study 80

Case Study Roadmap Survey Course 80

Comm100

SEPTEMBER 14, 2022

Surveys have shown that as much as 70% of this generation experiences anxiety when answering the phone. Cambrian College provides an excellent case study for the use of live chat in student recruitment. As McKinsey & Company describes , Gen Zers “expect more than ever to consume products and services any time and any place”.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

NetBase

MAY 8, 2019

Understanding Consumer Behavior. One important component of his advice, revolved around the importance of understanding consumer behavior – and how it sets businesses apart, long-term: Is Wayfair’s business model unsustainable? Your brand is amazing, no doubt, but your potential consumer base is certainly a subset of “everyone.”.

Consumers 49

Consumers Analytics Case Study Retail 49

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Lastly, we’ll explore why customer experience surveys are essential when developing your own user-focused product strategy. Product-led growth case studies.

Case Study 77

Case Study B2B Self Service Software 77

Maru Group

JANUARY 24, 2022

Regulations are needed to protect vulnerable consumers from from growing BNPL debt. Millions of consumers have embraced these services to spread the cost of their online shopping. Maru conducted a survey of U.K. consumers of these products polling members of Maru’s Voice UK online panel. Maru conducted a survey of U.K.

Financial 71

Financial Banking Case Study Comparison 71

GetFeedback

APRIL 3, 2019

We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. GetFeedback also allows for us to customize the experience on the consumer side. Our first use case is our service experience survey. How is YETI using GetFeedback today?

Feedback 220

Feedback Omni-Channel Analytics Self Service 220

Chadwick Martin Bailey

JULY 21, 2020

Michael Franke and Monica Stronsick shared how Progressive is embracing change and building a more robust and cohesive customer experience program by effectively linking 9 experience surveys. Another heartening theme was the need for human connection and empathy amid disruption (and not just the good-natured acceptance of tech snafus).

Conference 83

Conference Case Study Consumers Leadership 83

Win the Customer

JUNE 13, 2023

In the dynamic landscape of consumer behavior, businesses are constantly seeking innovative ways to enhance customer experience. By showcasing satisfied customers through testimonials, reviews, or case studies, you tap into this phenomenon. One often overlooked yet potent force is the Bandwagon Effect.

Customer Experience 52

Customer Experience Social Media Case Study Innovation 52

Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Before Clarabridge, we used to manually read through and code all of the customer survey responses. This was a huge, time-consuming undertaking. About Chris Rogers. Serina holds a M.S.

Feedback 40

Feedback Survey Case Study Analytics 40

SurveyGizmo

MAY 12, 2020

Please provide your ideas and feedback using this quick survey. We’ve created two free surveys – The Employee Connection Pulse and The Return To Work Assessment – to help our customers engage with employees until it’s time to go back into the office. Managing vendor security assessments are time-consuming and cumbersome.

Case Study 81

Case Study Employee Engagement Employee Experience CRM 81

BirdEye

DECEMBER 1, 2021

of Americans don’t trust real estate agents according to a survey by Choice Home Warranty. Given the lack of trust home buyers have for agents, it’s not surprising that a study by ZipRealty found that 62% of home buyers choose a realtor based on online reviews and ratings. Case study: Owen & Co., A whopping 67.5%

Case Study 98

Case Study Study Consumers Hotels 98

ClientSuccess

FEBRUARY 15, 2022

Scaling and growing an internal team can be all-consuming and often daunting for many CSM teams. It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more.

Customer Success 81

Customer Success Case Study eBook Touchpoint 81

Confirmit

JANUARY 14, 2020

Fine also provides services for consumer and B2B research. These range from traditional and online communities to controlled product testing, CATI surveys or complex requirement such as car clinics or new movies evaluations. Market Research Case Studies. ” - Javier Reznik, Project Manager at Fine Research.

Healthcare 52

Healthcare Case Study Study B2B 52

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Buyers perceived their representatives as more trustworthy (which circles back to point #1 about transparency — a point the surveyed buyers often underlined with their additional comments).

Case Study 80

Case Study ROI B2B Study 80

AskNicely

MAY 17, 2017

The modern consumer is becoming increasingly immune to traditonal mass-marketing and now favors recommendations from others as the primary driver of purchase decisions. A real time Net Promoter Score (NPS) survey is the best approach (the world’s best brands like Amazon, AirBnB and Zappos use this). Promoting customer case studies.

Net Promoter Score 150

Net Promoter Score Case Study Airlines Hotels 150

AWS Machine Learning

MAY 23, 2023

A recent PwC CEO survey unveiled that 84% of Canadian CEOs agree that artificial intelligence (AI) will significantly change their business within the next 5 years, making this technology more critical than ever. We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution.

Case Study 81

Case Study Government Training Return on Investment 81

2020 Research

APRIL 20, 2023

The Solution Candela turned to QualBoard, Sago’s online qualitative research tool that allows researchers to engage with participants through communities, groups, diaries, polls, live group surveys, and video interviews.

Study 97

Study Groups Financial Advertising 97

ViiBE Blog

JANUARY 25, 2021

In fact, 95% of consumers say that customer service is key to their brand loyalty. Recent use cases have reported first contact resolution (FCR) rate increases of up to 25%, increases in net promoter score (NPS) rates over 30%, and a reduction in technician dispatch by 20%. Case study: Decathlon. Case study: Daikin.

CRM 52

CRM Video Case Study Net Promoter Score 52

Strativity

JANUARY 6, 2023

But consumer perceptions around value involve far more than just price. QSRs have been struggling to keep up with wide-ranging consumer demands that go beyond category table stakes such as affordable price point, convenience, and fast service. On average, financial performance for High Fidelity brands is 3.5x

Omni-Channel 52

Omni-Channel Consumers Case Study Brands 52

delighted

APRIL 13, 2022

Surveys : Likely the easiest way to gather qualitative or quantitative data, surveys allow you to deliver your research questions to your audience quickly and easily gather data for analysis. Focus groups: Interviewing a select group of individuals to get their opinions on a product or topic can give you honest insights from consumers.

Net Promoter Score 76

Net Promoter Score Effort Score Survey Analysis 76

SurveySparrow

APRIL 26, 2020

Most of the things that we consume are based on what others suggest to us. In this article, we are going to discuss how we can get more case studies, reviews, and customer testimonials using NPS. Techniques to Convert NPS data into Testimonials & Case Studies. Man is a social animal. Ask for it Directly.

Case Study 52

Case Study NPS Study Survey 52

ReviewTrackers

JULY 11, 2018

According to the 2018 online reviews survey , negative reviews and low ratings convince 94 percent of consumers to avoid a business. Forrester Research also found that consumer-written online reviews were perceived by consumers as more trustworthy than natural search engine results and branded content on social media.

Strategy 95

Strategy Marketing Social Media Case Study 95

Ascribe

SEPTEMBER 16, 2023

But traditional research can be expensive and time-consuming. Simple surveys can cost between $15,000 and $45,000 and often much more, and B2B one-on-one interviews cost $300 to $500 each and more. To shed light on this capability, here is a case study based on a one-question customer satisfaction survey about a health club.

Analysis 52

Analysis Social Media Case Study NPS 52

SurveySensum

SEPTEMBER 6, 2023

It helps you launch NPS surveys , making it easier to pinpoint customers who genuinely endorse your product and are potential brand ambassadors. In fact, according to a Forbes study, 63% of consumers switch brands because of poor personalization. And that’s why promoters become the gateway.

NPS 52

NPS Brands Social Media Net Promoter Score 52

CustomerSuccessBox

MAY 9, 2022

Customer data may reside in the following categories, depending on your organization: Customer engagement CRM Support Tickets Surveys Product Financial Contract terms Customer Success Tool. Customer feedback is the first and most obvious place to seek information on what your consumers think of your product or service.

Customer Success 52

Customer Success Net Promoter Score How To Metrics 52

Confirmit

JANUARY 9, 2018

NPD Group is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do, engaged throughout the process. Market Research Case Studies. And to do everything more quickly and efficiently than ever before.

Groups 40

Groups Case Study Study Survey 40