Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. Why You Need to Look Holistically at Your Programs and Consumer Experience. By Medecision.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Second to None

JULY 3, 2018

Usually, the final decision a consumer makes when buying a paint product is built around employee recommendations. While some consumers may have a preference going into the interaction, most will be willing to accept whichever brand that the employee recommends.

Case Study 54

Case Study Retail Study Comparison 54

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. With retailing, a lot goes under the basic definition of this subject which is the process of making a profit by selling consumer goods or services to customers through multiple channels of distribution. The full book can be purchased here.

Case Study 52

Case Study Retail Study Customer Experience 52

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. One of the common challenges these organisations face is the ever-changing behaviour and expectations of consumers, which has been mostly resulted from the explosive growth of e-commerce. Ruth Crowley. The full book can be purchased here.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

InMoment XI

MARCH 27, 2024

Online reviews, a platform for consumers to discover and assess auto services brands, can particularly influence consumer decisions from the start of their customer journey. 67% of consumers see reviews as influential when choosing a new auto service. 67% of consumers see reviews as influential when choosing a new auto service.

Automotive 260

Automotive Management Social Media Feedback 260

CSM Magazine

MARCH 26, 2020

with mobile-only consumer experience supported by native in-app customer support for Android and iOS through a lean mobile SDK. app support optimizations routing customers to solutions or agents more efficiently than in the past. Customers spend less time on hold and more time solving their issues. UJET provides Wag!

Case Study 52

Case Study Study Customer Experience Wait Times 52

Uplight

AUGUST 26, 2020

Consumers Energy, Uplight, and Google partnered to create a connected energy experience that helps Consumers Energy’s customers save money and energy–with a goal of giving away 100,000 free thermostats. Watch the video to see how Consumers Energy did it. Check out the case study! Want to know more?

Video 59

Video Connections Consumers Case Study 59

Customer Bliss

OCTOBER 23, 2018

This consumer group of millennials in particular seek companies whose actions and behaviors display values congruent with their own. Would you make a promise to your mom, and then break it? Of course you wouldn’t. The Deloitte Millennial Survey in 2017 validates Green’s findings that purpose matters.

Case Study 111

Case Study Company Study Chief Customer Officer 111

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Unpack an intriguing case study where a brand’s bold pricing and production strategy turns the supply chain playbook on its head, offering unique insights into consumer trust and the anticipation of demand.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

Maru Group

MAY 28, 2019

Consumer brands face a challenging time – and none more so than hospitality and casual dining brands. The post Case Study; What Implicitly Drives a Brilliant Customer Experience appeared first on Maru/Matchbox. CX has become the core component of business strategies. Quality food. Friendly service.

Case Study 40

Case Study Study Customer Experience Hospitality 40

Maru Group

MAY 28, 2019

Consumer brands face a challenging time – and none more so than hospitality and casual dining brands. The post Case Study; What Implicitly Drives a Brilliant Customer Experience appeared first on Maru/Matchbox. CX has become the core component of business strategies. Quality food Friendly service.

Case Study 40

Case Study Study Customer Experience Hospitality 40

Maru Group

MAY 28, 2019

Consumer brands face a challenging time – and none more so than hospitality and casual dining brands. The post Case study; what implicitly drives a brilliant customer experience appeared first on Maru/Matchbox UK. CX has become the core component of business strategies. Quality food Friendly service.

Case Study 40

Case Study Study Customer Experience Hospitality 40

ijgolding

FEBRUARY 3, 2015

We are living in a world where consumer expectation is changing as rapidly as ever before. All around the world, this change in consumer expectation […]. New technology is enabling people to do what they want, when they want to do it, wherever they happen to be. We crave speed, simplicity and consistency in our interactions.

Hotels 120

Hotels Case Study Study Travel 120

SurveySparrow

MARCH 19, 2024

Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Build brand trust: Videos sharing tutorials, customer testimonials, case studies, and behind-the-scenes content help users get to know your brand, boosting their confidence and trust.

Video 95

Video Strategy Marketing Social Media 95

Customer Bliss

AUGUST 22, 2019

I and my colleagues have our own case studies that support this notion. . Consumers want options and convenience, and as providers, you have to step up to the challenge to provide this for them. Customer Behaviors Are Disrupting Your Business.

Consumers 120

Consumers B2C Case Study Retail 120

Doing CX Right

MARCH 1, 2024

Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash. Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? The post Ensuring Customer Loyalty Amid Price Changes: Lessons from Wendy’s Public Backlash appeared first on Doing CX Right.

Loyalty 59

Loyalty Case Study Study Strategy 59

Beyond Philosophy

MARCH 17, 2015

The director of Elmwood, the design firm responsible for the changes, said this: This is about recognizing the emotions you want to trigger and create, to make the brand stick with consumers. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. Blogs Customer Experience'

Case Study 60

Case Study Study Sales CEM 60

Heart of the Customer

SEPTEMBER 25, 2014

Kelly recently ran a journey mapping workshop that serves as a great case study for how customer experience tools can be used for internal clients as well as external. And it’s time-consuming. I could (and probably will) write an entire article just about Kelly’s role. But one particular activity of hers caught my ear.

Customer Journeys 88

Customer Journeys Case Study Government Study 88

Helen Dewdney

MARCH 29, 2022

What is a consumer champion? A “consumer champion” is the name given to an individual or organisation that speaks up for consumers and their rights. But how do you see a consumer champion? An advocate for the consumer? Some businesses do see the advantages of working with a consumer champion. A campaigner?

Consumers 59

Consumers Government Consulting Policies 59

Help Scout

AUGUST 22, 2023

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

Customer Retention 88

Customer Retention Strategy Case Study Study 88

Lumoa

DECEMBER 19, 2023

However, manually sifting through and evaluating this feedback can be incredibly time-consuming. Firstly, it is time-consuming and labor-intensive, making analyzing large volumes of data impractical. Traditional manual analysis of extensive text data is impractical and time-consuming.

Analysis 208

Analysis Social Media Trends Feedback 208

Customer Bliss

AUGUST 29, 2019

In today’s digital age, never before have consumer journeys and expectations been so diverse. I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations. Consumers are attracted to companies who honor them.

Customer Journeys 227

Customer Journeys Customer Experience Case Study Consumers 227

Natalie Petouhof

MAY 11, 2016

If you are doing something really interesting, make sure to send in your case study! If you have what it takes to compete in the SuperNova Awards submit your application today: https://www.constellationr.com/events/supernova/2016. It’s your time to be recognized for your hard work!

Case Study 40

Case Study Study Innovation Leadership 40

Centercode

SEPTEMBER 1, 2020

As a producer of consumer electronics, Caavo was acutely aware of how much integration mattered. Download your copy of the Caavo case study here. Ge the Caavo Case Study. The ability of newly adopted tech to “talk” to the existing devices in a given environment is a baseline expectation.

ROI 98

ROI Case Study Roadmap Study 98

InMoment XI

NOVEMBER 25, 2021

I’ve come across many interesting case studies that show how predictive models can be really powerful when trying to sell products or services to your consumers. My name is Ton Luijten, and I’m a Customer Success Director for InMoment, as well as the Data Science Lead for the APAC region.

Case Study 493

Case Study eBook Exercises Customer Retention 493

ShepHyken

JULY 28, 2023

Suppose consumers are uncertain about a purchasing decision. In that case, they are susceptible to social influence: noticing what others have done—then, quite possibly, emulating it. We are bombarded with choices as consumers in today’s world. Consumers want to reduce their uncertainty—and lessen the risk. What format?

Case Study 62

Case Study Study Brands Software 62

CSM Magazine

APRIL 9, 2024

It answers questions like: Which activities consume the most time? Real-world Examples and Case Studies Success Stories from Software Companies Several organizations have reaped the rewards of process mining. Case studies demonstrate improved efficiency, reduced defects, and enhanced customer satisfaction.

Case Study 52

Case Study Analysis Software Study 52

CSM Magazine

JANUARY 30, 2024

As consumers, we are not merely transactional entities; we are individuals seeking experiences that resonate with us. Recognizing the pivotal role customer service plays in this quest is the first step towards a more rewarding consumer journey.

Customer Centricity 111

Customer Centricity Exceptional Customer Service e-support Case Study 111

2020 Research

MAY 31, 2023

The world of finance has undergone a major transformation in the past two decades, making it harder than ever to keep up with consumers’ evolving needs. Market research helps you get to know your customers and gain a profound understanding of their preferences.

Marketing 52

Marketing Case Study Banking Study 52

ReviewTrackers

MAY 18, 2023

As much as 88 percent of consumers trust online reviews as much as personal recommendations. 80 percent of consumers say the star ratings they trust the most are 4.0, According to research , 69 percent of consumers believe that reviews older than 3 months are no longer relevant. Read the full case study here.)

Brands 123

Brands Multi-Channel Case Study Automotive 123

InMoment XI

JANUARY 10, 2024

Save Time with Listing Management Tools Managing multiple locations across diverse business directories can be time-consuming and prone to errors, potentially resulting in misinformation that may dissuade families from exploring your offerings in favor of competitors. Share them within your marketing materials, website, and social media.

Strategy 260

Strategy Management Social Media Feedback 260

NetBase

DECEMBER 9, 2019

Peloton’s viral exercise bike ad shows the power of consumer perception, and the importance for brands to monitor social analytics to maintain brand – and stock – health. And it also offers a case study in how to pick up a viral moment and use it to your brand’s advantage, as one super savvy company (not Peloton) did here!

Consumers 52

Consumers Exercises Analytics Case Study 52

Retently

JUNE 28, 2022

Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. Create Customer Success Stories and Case Studies. It is utterly important to show in the case study how the customer benefited from your product instead of making it a sales pitch.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Beyond Philosophy

OCTOBER 4, 2019

Case Study: RICOH Printers (Canada). A question I always get in my global Customer Experience consultancy is whether business-to-business customers are subject to the same emotional decisions that we have as consumers. However, not every cause is lost. The answer is a resounding yes. Fred Reichheld and Satmetrix Systems, Inc.

Case Study 21

Case Study NPS Net Promoter Score Study 21

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. For a detailed overview of the business benefits being delivered read our case study here. Published on: September 04, 2019.

Net Promoter Score 62

Net Promoter Score Consumers Effort Score Customer Experience 62

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With a bot in place, customer service teams can reduce repetitive, low-value work that consumes agent time. Devote agent time to higher-value inquiries. Increase support speed.

Chatbots 207

Chatbots Customer Service ROI Case Study 207

ShepHyken

APRIL 14, 2024

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. My Comment: As costs go up, we must charge customers.

Net Promoter Score 72

Net Promoter Score Loyalty Programs Customer Service Ecommerce 72