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Call Recording Software for Contact Centers

NobelBiz

Metrics like Customer survey ratings or average wait times will reveal a lot about the success of your contact center. Your managers may need to do call monitoring in order to understand the specifics of your contact center’s results. As a result, call recording in the cloud becomes a valid alternative.

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Why Your Sales Team Needs Call Recording

Talkdesk

It would be a great way to brush up on information about your prospects before a follow-up call. Call recordings are a core part of the Talkdesk offering. Here’s a list of ways that call recordings can help your sales team: No More Note-Taking. There’s a lot going on during a sales call.

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What Managers Should Know About Agent Performance Metrics

NobelBiz

However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. The metrics that are appropriate for your organization will serve as your compass. What are the right call center agent performance metrics to monitor?

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Moving to Cloud: A Must for Contact Centers

NICE inContact

Features like Workforce Management , Call Recording and even call advanced reporting functions like call tracking metrics are more easily accessible in a cloud environment. But moving those functions to cloud is really just the beginning of the advantages gained in a cloud environment.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! This can include customer feedback, financial data, behavioral analytics, operational metrics, and industry benchmarks. Determine what a specific measurable outcome would look like.

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Maximizing Business Efficiency with Advanced Call Logging Techniques

NobelBiz

.’ Uncover the secrets to optimizing call center efficiency, enhancing customer experiences, and making informed decisions for your business. For businesses that utilize call recording features, call logs provide a convenient way to access and link recorded calls for further analysis.