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The Voice of the Customer is Asking for a Better Citizen Experience, is Your Agency Listening?

NICE inContact

For the private sector, customer service has served as the cornerstone of a well thought out marketing strategy. Businesses make investments to improve all touch points across the customer journey to ensure that each one of those customers has an exceptional experience when it comes to engaging with the brand.

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Tips On How To Maximize Your Call Center ROI

MiaRec

In today's business world, it is more important than ever to make sure that you are getting the most out of your investment in contact center intelligence.

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Customer Service Trends for 2021

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Service today is a crucial point of differentiation.

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How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line

Avaya

From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider.

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How Progressive Dialer Software is Revolutionizing Contact Centers

NobelBiz

Every call center manager avidly searches for tools and methods to improve their contact center performance further and provide everything their agents need to achieve their highest productivity. A Progressive Dialer refers to a contact center software that automates outbound calling. How does a Progressive Dialer Work?

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Introducing AppConnect Launch Partners

Talkdesk

The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. All of the apps available on AppConnect are guaranteed to come with one-click install, a free trial and a pay-as-you-go process that allows customers to change their plan any time they want.