RapportBoost

OCTOBER 16, 2018

We had the privilege of speaking with this renowned researcher on the trends in Conversational Selling and evolving role Live Chat is playing in this field. RB: Give us an idea of who is involved in the market currently, who are the players that you are seeing in the trends in that? We decided to apply analytic technology 10 years ago.

Multi-Channel 45

Multi-Channel Contact Center Analytics Call Recording 45

NobelBiz

JULY 25, 2023

Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NICE inContact

JULY 23, 2015

What is an Intelligent Contact Center? In any given contact center, of any size, you will find a multitude of solutions to manage forecasting, scheduling, IVR, ACD, call recording, quality management, performance management, etc. Single Multi-Channel Interface.

Contact Center 120

Contact Center Multi-Channel Social Media Call Recording 120

BirdEye

DECEMBER 26, 2023

You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. What is a VoIP number? Toll-free number addition for your business.

Call Recording 110

Call Recording Video System Communication 110

Pointillist

NOVEMBER 11, 2019

It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” ” Today’s call centers must balance many priorities while maintaining an intense focus on customers. As McKinsey & Company explains : The contact center.

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

Clarabridge

AUGUST 15, 2017

Contact center efficiencies are intrinsically linked to the customer experience your company delivers as a whole. Once you improve the customer experience, you’ll find that your contact center metrics improve too. Identify and get ahead of emerging issues and trends before a spike hits your team.

Contact Center 45

Contact Center Self Service Multi-Channel First Call Resolution 45

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. This is why certain telecommunications firms have created UCaaS solutions.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52