Call Recording Contact Center Handbook Interaction 
Magellan Solutions
DECEMBER 10, 2019
Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives.
Thematic
JANUARY 27, 2019
Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format. What is unstructured data and which questions it can help answer. Case study.
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