Call Recording, Contact Center and Handbook - Customer Experience Update

The Essential Guide to Customer Service Outsourcing

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs. Outsourced Customer Service Channels.

Customer Service

Customer Service Contact Center Multi-Channel Social Media

How to Improve Customer Service with Unstructured Data

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format. What is unstructured data and which questions it can help answer. Case study.

Data

Data Customer Service How To Contact Center

Customer Experience Update

The Essential Guide to Customer Service Outsourcing

How to Improve Customer Service with Unstructured Data

Webinars

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