The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Grow your support coverage – Every call is an opportunity to create a great impression to customers.

How to Improve Customer Service with Unstructured Data

Thematic

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format.