NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
Kitewheel
OCTOBER 7, 2020
Customer journey orchestration provides many powerful ways to make the most of the mobile banking experience. Two of these are uncovering customer journey paths with journey analytics and increasing the value of customer service through real-time orchestration. . How are customers truly using your mobile app?
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Magellan Solutions
NOVEMBER 29, 2018
If there is a partnership that can hugely benefit banks, partnering with a customer service call center is one of the best decisions that can allow them to receive a higher return on investment. Despite the presence of self-service channels available online, the majority of bank clients still prefer human help.
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
Uniphore
APRIL 21, 2020
How do you create a call center work environment when agents are worried, tired and stressed? As the coronavirus chaos continues, many contact centers face little choice but to allow their employees to work from home. They need to ensure agents have the tools they need while maintaining customer confidence.
InMoment XI
FEBRUARY 7, 2024
Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. The need for personalization in customer service requires an extensive collection of data, posing privacy concerns.
Myra Golden
JULY 28, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Call Control: How to politely control calls using conversational Aikido.
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