Call Center Customer Centricity Technology Wireless 
Customer Bliss
DECEMBER 6, 2018
In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Don’t be afraid to invest in technology to get the job done more effectively.
Ecrion
JUNE 18, 2018
If you don’t make your customers happy, they will find an insurance company that does. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. Keeping Your Focus Customer-Centric. It’s the Internet of Things.
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Ecrion
JUNE 18, 2018
If you don’t make your customers happy, they will find an insurance company that does. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. Keeping Your Focus Customer-Centric. It’s the Internet of Things.
Pointillist
SEPTEMBER 10, 2020
In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Customer expectations for personalization have evolved immensely.
Pointillist
MARCH 20, 2020
By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more.
Pointillist
SEPTEMBER 28, 2021
Contact centers are now considered more than just service centers. Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth. Improve Cross-functional Collaboration.
Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? You talked about having customer voice in the C-suite. Absolutely.
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