Call Center Contact Center Technology Wireless 
Vonage
OCTOBER 22, 2015
Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Wireless and mobile.
Pointillist
SEPTEMBER 28, 2021
The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers.
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TechSee
JULY 18, 2019
Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Being reactive, not proactive – anticipating a problem before it becomes a crisis is the key to happier customers, lower customer effort and reduced contact center volumes.
Vonage
MARCH 11, 2016
Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Read on to learn what Melanie did, why other channels would have failed, and how Verizon Wireless empowered Melanie to make it happen. Time to call. I dialed Verizon Wireless’s customer service line.
TechSee
OCTOBER 16, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Maybe he should have stuck with the hose. The Consumer Challenge. After all, with the number of connected devices expected to reach 20.4
CSM Magazine
FEBRUARY 24, 2021
MetTel , a digital transformation and communications leader, has announced that its employees have won two Stevie® Awards for Customer Service & Call Center Individual Categories in the 15th annual Stevie Awards for Sales & Customer Service. ” MetTel CX Billing Analyst Far Exceeded Customer Expectations.
TechSee
DECEMBER 19, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. With Google Home, Apple Homekit and Amazon Echo creating buzz around connected devices, smart home products have become increasingly popular.
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