Pointillist

SEPTEMBER 28, 2021

The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. Omnichannel Interaction Data is Siloed or Nonexistent.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 AI-powered virtual agents. Numbering about two billion, they carry strong influence, both in sociocultural and economic ways. Personalization. Know your customer.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

NICE inContact

OCTOBER 12, 2018

This is the first of four ways that virtual agents are automating the contact center. Navigating poorly designed DTMF touch-tone systems and single word command menus can cause issues with proper routing and ultimately result in internal transfers, which is a large expense for contact centers.

Virtual Agent 120

Virtual Agent Contact Center Self Service Average Handle Time 120

TechSee

OCTOBER 23, 2018

Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. . According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots. 45% of online shoppers are more likely to shop on a website that makes personalized recommendations.

Tools 157

Tools Customer Service Chatbots How To 157

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

Kustomer

JUNE 27, 2022

High-quality software solutions and tools are versatile and can be used across industries such as healthcare, education, retail, e-commerce, and finance, as well as anything in-between, that necessitates customer communication. Key Features: PowerDialer, IVR, Call Routing, Call Center Analytics, CTI Integration, Click to Dial Price : Free.

Software 98

Software Tools Customer Service Self Service 98