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The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right

Brad Cleveland Blog

The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

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The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right

Brad Cleveland Blog

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

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Four Best Practices in Mobile Customer Service

Brad Cleveland Blog

It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. The following are important aspects of strategy and planning when building out mobile services and support: 1.

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Four Best Practices in Mobile Customer Service

Brad Cleveland Blog

It represents a serious threat to organizations that don’t evolve their services—but is a significant opportunity for those who shape strategies that meet or redefine customer expectations. The following are important aspects of strategy and planning when building out mobile services and support: 1.

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Multichannel Contact Centers, by the Numbers

Brad Cleveland Blog

How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.

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Multichannel Contact Centers, by the Numbers

Brad Cleveland Blog

How many organizations are using various contact channels? Recent research (Understanding the Customer Journey, a study conducted by ICMI and LiveOps, 2015) explored channel usage in service settings. The questions included both channels supported and the percentage of total contact volume.

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Creating Mobile Services? Get the Contact Center Involved Early

Brad Cleveland Blog

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