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Future State of the Contact Center: ChatGPT in Customer Experience

BlueOcean

Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? So let’s get into it. Those first three are what we’d expect.

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5 Effective Call Control Strategies for Contact Center Agents

Myra Golden

With these five skills, you’ll have more control over calls and chats. So, what are the top five underutilized soft skills for contact center agents? Most people don’t use the skills that give them the most power. Glad you asked! Urgency Acting promptly and efficiently is what urgency is all about.

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3 Things Being an Overwhelmed Call Center Manager Taught Me About Motivating Employees

Myra Golden

At 2:30 I have a customer loyalty task force meeting. George jumped at the chance to get out of the call center and sit in on a meeting with managers and directors. He had so many creative ideas for how to help our company build and strengthen customer relationships. I held monthly staff meetings with my call center. (I

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How to Train and Support Remote Customer Service Employees

Myra Golden

When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future. I’m a contact center supervisor who trains, yet I don’t have a training background. What advice can you give me? Model the desired behavior.

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3 Ways to Improve Agent Experience with Technology

Interactions

Therefore, it should be a big focus in the contact center. With this increase of AI and technology, it’s important to understand that the best results will come from strategically integrating technology in the contact center that works in synergy with live agents. What is agent experience? Here are three ways: 1.

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Contact Center Training Events with Myra Golden

Myra Golden

This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis. New hires who are inexperienced in handling aggressive and difficult customers. Employees who come across as aggressive or blunt with difficult customers. How to Handle Difficult Customers Using Verbal Aikido.

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Contact Center Training Events with Myra Golden

Myra Golden

.” This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis. New hires who are inexperienced in handling aggressive and difficult customers. Employees who come across as aggressive or blunt with difficult customers. Call Control Using Conversational Aikido.