Inbound Call Centers Need to Deliver Exceptional Experiences in an Omnichannel World
NICE inContact
DECEMBER 12, 2018
Inbound call centers face rising expectations from their customers to deliver exceptional experiences in an increasingly omnichannel world. Our new 2018 Customer Experience (CX) Transformation Benchmark surveyed over 2000 consumers across the US, the UK and Australia to get their insights on customer experiences.
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