Strativity

MARCH 7, 2023

Brands need a strategy that incorporates generative AI. The sudden availability of this technology has brought with it challenges and opportunities for brands of every size, and this impact cannot be ignored. Why does ChatGPT matter to brands? Consider the past 10 years you have spent cultivating your brand personality.

Brands 98

Brands Analytics Consumers Technology 98

Centercode

FEBRUARY 27, 2020

Get a journey map for ideal tester engagement and tips for troubleshooting related challenges in our brand new ebook. The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Get Started with the Tester Engagement Pocket Map.

Communication 64

Communication Engagement Customer Journeys eBook 64

Experience Investigators by 360Connext

NOVEMBER 12, 2014

When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. The best experiences are all about identity of both the brand and the customers. Have you really thought hard about your own brand identity? That’s ok. That’s the point.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

InMoment XI

OCTOBER 20, 2022

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! And with this clear picture comes actionability—you will clearly understand which stages of the journey need improvement.

Customer Experience 529

Customer Experience Customer Journeys Effort Score Culture 529

Centercode

MARCH 4, 2020

Our brand new ebook gives you a tester journey map and tactics for tackling your most persistent participation challenges — from recruitment to test closure. The post Engagement Workshop: Identifying Tester Incompatibility appeared first on Centercode. Consult the Tester Engagement Pocket Map.

Engagement 72

Engagement Feedback Customer Journeys eBook 72

ShepHyken

APRIL 9, 2024

So many companies and brands are trying to win customers over by delivering a better service experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. And the reason is that they are just satisfied.

Customer Service Training 139

Customer Service Training Customers Customer Service Study 139

InMoment XI

DECEMBER 19, 2022

One that doesn’t interrupt, but is a mere continuation of their experience with your brand. Journey mapping workshops help you predict and plan for changes in customer behavior, so while your competitors are scrambling to adapt, you’re prepared to meet the evolving needs of the market.

Survey 493

Survey Customer Journeys How To Touchpoint 493

Optimove

DECEMBER 5, 2019

During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop. Email Tales: Using Storytelling Emails to Build Relationships and Foster Brand Loyalty.

CRM 52

CRM Case Study Loyalty Marketing 52

ShepHyken

MARCH 12, 2024

So, here are six ways to create an experience personality that will transform your company or brand from merely providing products and services to doing so with personality: Your Company’s Personality: I don’t care what you sell. Last week’s content was meant to get you thinking. Now, I want you to take action on the content.

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. Ideally, every CX platform should tell brands WHAT to do next. Add branding, colours, and themes to make it visually appealing.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

InteractionMetrics

JUNE 10, 2021

Now, to take Interaction Metrics to the next level and reach a wider audience, Interaction Metrics has finished its brand overhaul that included a new website , videos, educational materials, and a newsletter focused on science tips to improve customer surveys.

Metrics 52

Metrics Interaction Brands Survey 52

Storyminers

JULY 28, 2018

When customers think about your brand, they should think about their overall experience with your company as a whole. Strong branding likely brings a logo or tagline to mind, but it also plays into emotions and memories of past experiences with your business. million negative things posted about brands on social media every day.

Brands 113

Brands Social Media Employee Engagement Consumers 113

Strativity

APRIL 21, 2023

(April 20, 2023) — Material , a customer experience transformation leader that combines insights with technology to speed engagement and growth, proudly announced a groundbreaking partnership today with BlueOcean and its AI-powered decision intelligence platform for marketers, Brand Navigator.

Brands 52

Brands ROI Customer Centricity Technology 52

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: Nike is a brand that we all know and many love. Connect with Shep on LinkedIn.

Net Promoter Score 71

Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

ShepHyken

FEBRUARY 13, 2024

Both brands offer the same functionality – a room with a bed, TV, bathroom, etc. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. The Ritz-Carlton is obviously a fancier hotel than the Comfort Inn. Connect with Shep on LinkedIn.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

InMoment XI

APRIL 18, 2022

With such a complex EX landscape, what do brands need to do to retain their employees, inspire their commitment and advocacy, and attract new talent? But, isn’t it the elves, toiling in anonymity (except for the occasional movie) at their North Pole workshop, who—like employees everywhere—are those most responsible for creating customer joy?

Employee Experience 558

Employee Experience Culture Employee Engagement Connections 558

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. View Article.

Customer Centricity 200

Customer Centricity Leadership Strategy Brands 200

InMoment XI

NOVEMBER 22, 2017

This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. View Article

Customer Centricity 0

Customer Centricity Leadership Strategy Brands 0

ShepHyken

MARCH 5, 2024

He shared commentary and stories, so the audience felt they had a glimpse into the personality of one of the most famous and iconic musicians on the planet. This is the lead-in to today’s lesson, which is to understand the difference between experiencing a company or brand, and simply doing business with it.

Customer Experience 80

Customer Experience Entertainment Customer Service Training Connections 80

CX Journey

MARCH 21, 2018

Customer journey mapping workshops: even if you don't hire a consultant to conduct the mapping sessions with/for you, you'll still need to factor in location costs, materials, food and beverages, etc. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Storyminers

JUNE 19, 2020

He helps small- and mid-cap service brand leaders to increase their ability to create value, engage their employees, and deliver better returns. Mike specializes in working with firms facing to create practical roadmaps, offering workshops, projects, on-going support, experience design, and strategic storytelling.

Customer Service 162

Customer Service Roadmap Consulting Customers 162

Myra Golden

APRIL 26, 2018

Last week I facilitated a team building workshop for one of my favorite clients. I showed up with no workbooks, and after 19 years of delivering workshops, training sans workbooks is a first for me. We spent the rest of the workshop discussing the exercise. In essence, we need to build a strong cohesive team.”.

Exercises 63

Exercises Groups Training Communication 63

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit!

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

ShepHyken

FEBRUARY 27, 2024

I won’t argue that some brands have customers who are more willing to take longer surveys; however, Brittany and I were talking in general terms. There are some rockstar brands that are so good that customers are compelled to share their experience in a survey, be it long or short. Connect with Shep on LinkedIn.

Survey 87

Survey Customer Satisfaction Customer Service Training Customers 87

Experience Investigators by 360Connext

FEBRUARY 9, 2018

No matter what language they speak, there’s typically a barrier between the language brands use internally and the language customers use while trying to get something done. Learn more about Customer Journey Mapping Workshops. And, it’s fun!

Touchpoint 207

Touchpoint Customer Journeys ROI Customers 207

BlueOcean

FEBRUARY 22, 2024

They want to workshop risk-reward models with you. By choosing a partner with shared values, you not only strengthen your brand but contribute to a positive impact on a broader scale. Green Flag Alert: Your potential partner focuses on understanding how their KPIs are tied to your business goals and outcomes.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Host seminars and workshops 18. Keep in mind that your website is your digital storefront and should align with your brand and messaging. Secure a booth or sponsorship to showcase your brand.

Social Media 98

Social Media How To Advertising Sports 98

SurveySparrow

JULY 4, 2021

Are they simply for getting your work done, or do you feel emotionally attached to the brand? Why do you use the same brand again and again when you have a lot of other options? And, what if we tell you to switch to a different brand? . And this happens because of emotional branding. . What Is Emotional Branding? .

Examples 52

Examples Brands Social Media Advertising 52

ShepHyken

DECEMBER 26, 2023

Or when a company or brand delivers a great experience, but then the next time, it’s just okay. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Get customers to feel connected to you because they know you care.

Customer Service 155

Customer Service Tips Guidelines Policies 155

Chadwick Martin Bailey

FEBRUARY 18, 2020

Customize, personalize, localize, humanize – these are the elements of a customer-centric program that is designed to expand brand reach, and to cement relationships with existing users. A deep commitment to customer-centricity at every level of the organization is the key to customer engagement and brand expansion.

Brands 52

Brands Social Media Customer Centricity Insurance 52

BirdEye

NOVEMBER 21, 2023

This nurtures client relationships, keeps the brand in mind, and can lead to repeat business and referrals. Actively participate in relevant conferences, workshops, and seminars. Build an impressive portfolio of work Brand reputation management should be your top marketing priority. This humanizes your brand.

Marketing 110

Marketing Social Media Advertising Tips 110

Experience Investigators by 360Connext

JANUARY 5, 2021

You know the brands that do customer culture well. Sometimes the customer-focused “way” is seen as a brand within a brand. Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Where does this organizational magic come from?

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. 3: Always Align Experiences With Your Brand Promise. You may find that the actions you take don’t always sync up with your brand promise. Look for disconnects between your brand promise and the service you deliver.

Customer Journeys 236

Customer Journeys Net Promoter Score Effort Score Exercises 236

ShepHyken

MARCH 18, 2024

by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. They no longer compare you to direct competition but to the best experience they have from any company or brand. And beyond loyalty is a brand fan. Do You Know Who Your Competition In Business Really Is?

Customer Service 78

Customer Service Government Employee Experience Video 78