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How to Do Mobile Customer Service (With Videos!)

Esteban Kolsky

Here is the scoop… A couple of years ago I started working with a large number of brands on their approach to mobile customer service. I promise you, they are very much worthy if you are embarking on mobile customer service. You are welcome, it’s what I do.

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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. Author: Gokcen Onur The rise of the smartphone has transformed how people interact with each other, brands and the world around them. Published on: November 30, 2016.

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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Calabrio

At Calabrio, we know that to achieve those goals, successful companies are constantly analyzing what is and is not resonating with customers and driving those insights back into the business. With that in mind, here are four predictions on how brands will step up their game in the new year. Engaged employees = #customerengagement.

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Nailing the Numbers – Your Future Equals Your Customer Experience

Michelli Experience

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. According to CEI, only 1% of customers feel providers CONSISTENTLY meet their expectations.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

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Monthly Mash and The Omnipresent Customer

Customers That Stick

Customer Service ‘Top 10’: Our Best Blogs To Get Your Customer Experience Primed For the Holiday Rush - Compilation post from Disney Institute will help you get your Customer Experience holiday ready. Consistency and the Customer Experience - A call for consistency and why it’s so important to the customer.

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50+ Customer Experience Statistics for 2020

ProProfs Chat

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Prompts them to share their awesome experience with your brand on public platforms.