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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

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5 Top Customer Service Articles of the Week 10-11-2021

ShepHyken

Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? My Comment: If you’ve been following me, you know I’m a big fan of all companies having a hospitality mentality.

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4 customer-based strategies health care can learn from retail

Alida

What does it look like, and how should providers implement it in their practices and hospitals? Enter: The kings of customer-centric service, interaction and engagement—retail brands. Encourage engagement and positive behaviors with tech-enabled rewards programs. What exactly does “patient-centric” care mean?

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Three Travel and Hospitality Customer Journey Tracking Examples

Kitewheel

Travel and hospitality companies have a difficult job. Enormous budget airline brands and luxury hotel chains alike are seeing increased competition. But even these leading travel brands can do better. The good news is that for a well-equipped brand, personalizing for unknown visitors is hardly an obstacle.

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How To Initiate a Direct-To-Consumer Selling Strategy

Second to None

By cutting out the wholesaler middle-man, brands are setting themselves up to better understand what their customers are looking for within the sales interaction, therefore helping to establish better and longer customer relationships. Another industry that is utilizing direct communication with customers is hospitality.

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COVID-19 has changed how we do everything – here’s how Conjoint and MaxDiff can help you respond

Qualtrics

Across every industry, how you respond to the crisis and these seismic shifts in behavior will have a lasting impact on how your brand comes out the other side. Hospitality. Even as restrictions are gradually lifted, there’s likely to be longer term impacts on how consumers interact with the hospitality industry.

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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Tourism, hospitality, and leisure companies have been extremely touched by the Covid pandemic, with thousands of canceled flights, hotel bookings, and more. TravelClub is the leader reward program in Spain with over 6 million subscribers. Benefit is one of the most well-known brands in the cosmetic industry. TravelClub.

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