InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Second to None

JUNE 7, 2018

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Second to None

SEPTEMBER 20, 2018

The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. If your brand is hoping to provide this online experience, it is important to understand: How mobile-first indexing works. How mobile-first indexing can impact your customer experience.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Lumoa

APRIL 3, 2018

But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers. Many companies panic: customer research is commissioned, task forces established, and people start to read the feedback just to understand what is going on. ” — Bruce Temkin.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337