InMoment XI

SEPTEMBER 21, 2023

Online reputation management is the process of actively monitoring and influencing the way your business is perceived by your customers and the general public. This team should ideally consist of individuals with expertise in social media management, customer service, and public relations. No need to be overwhelmed.

Management 490

Management Social Media Feedback Voice of Customer 490

InMoment XI

JULY 18, 2022

It’s clear the customer experience is vital for any food services business, and in our decades of experience working with the world’s best brands, we’ve noticed a common challenge: food service customer experience data is often very siloed from department to department, and team to team. 1: Leveraging Customer Feedback in Operations.

Feedback 492

Feedback Culture eBook Training 492

InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

InMoment XI

JULY 5, 2022

With a proactive guest experience program that allows them to gather the valuable guest feedback and then take the necessary action they need to attract new diners, satisfy regulars, and turn those potentially negative experiences into positive ones. How do I understand the overall experience guests are having with my brand?

Guest Experience 493

Guest Experience Brands eBook Multi-Channel 493

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. What is the Google Local Guide Program?

Strategy 260

Strategy Management Video Feedback 260

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change!

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. As a brand manager or customer satisfaction consultant, this lets you show real progress in the short term and demonstrate that your work is producing measurable value.

Net Promoter Score 142

Net Promoter Score Consulting NPS Customer Success 142

InMoment XI

JUNE 28, 2022

Financial services brands know that customers take their money seriously, so many of them leverage employee and customer experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand relationships. Looking for a few real life examples of how brands have done this?

Financial 295

Financial Brands Customer Experience eBook 295

Experience Investigators by 360Connext

NOVEMBER 16, 2021

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. In This Article: What’s the importance of a customer feedback strategy?

Feedback 208

Feedback Strategy Survey Customers 208

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

Analysis 208

Analysis Survey Feedback How To 208

CSM Magazine

MARCH 13, 2024

That’s where customer success management (CSM) comes in. In this article, we’re going to explore how you can supercharge your branding efforts by leveraging the power of customer success management. This creates a positive association with your brand and increases the likelihood of repeat business and referrals.

Customer Success 52

Customer Success Brands Management How To 52

Alida

MARCH 1, 2022

As consumer behavior trends drastically shift and meaningful connections between customers and brands becomes increasingly vital for success, more and more brands are turning to customer feedback management.

Feedback 245

Feedback Company Trends Connections 245

AskNicely

OCTOBER 10, 2018

Your company’s brand is more than a cool or cute logo and colors meant to evoke emotions. Your customers start to care about your brand when they can connect the visual identity with a personal emotional response. Are they connected to brand stories and share far and wide? Do they feel as if you listen to customer feedback?

Feedback 150

Feedback Brands Net Promoter Score Competitive Advantage 150

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 149

Feedback Effort Score Social Media Customer Satisfaction 149

Customercount

JUNE 11, 2020

Your brand reputation is more important now than ever before. The post Customer Feedback Management & Brand Reputation appeared first on CustomerCount. And in today’s fast-paced, always-on and immediate digital world, are you prepared to be ready or to react when the reputation need arises?

Feedback 52

Feedback Brands Management Customers 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

Experience Investigators by 360Connext

MAY 11, 2021

After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. The customer walks away with a perception of what the brand is, and whether or not this brand lives up to its promises, with every step along their personal journey. ” What is Customer Experience Management?

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.

Brands 216

Brands Customer Experience Customer Journeys Net Promoter Score 216

Alida

MAY 31, 2021

As genuine connection between customers and brands becomes increasingly more important, more and more companies are turning to customer experience (CX). After the ups and downs of 2020, CX is a hot topic—and you can tell by how crowded the market is. There are over 100 vendors that offer CX services, including Alida.

Marketing 245

Marketing Feedback Management Connections 245

Cyara

OCTOBER 3, 2023

We all know someone who loves a brand unconditionally – they simply can’t stop talking about their latest purchases and recommending that others buy from them as well.

Net Promoter Score 76

Net Promoter Score Feedback Management NPS 76

SurveySensum

DECEMBER 1, 2023

Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business. Nine out of ten customers these days will read the reviews for a brand before they buy a product. But, what if the customer feedback is negative? You don’t believe this? And that’s not all, even!

Competitive Advantage 52

Competitive Advantage Feedback Brands Social Media 52

Feedbackly

AUGUST 3, 2023

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, a good feedback management process can make a positive difference in a brand. The customer feedback loop is a strategy for improving customer experience using user reviews.

Feedback 98

Feedback Survey Analytics Customers 98

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Strategy 115

Strategy Management Social Media Brands 115

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. With stats like these, it’s clear that showcasing your latest and greatest customer feedback should be a pillar of your social media strategy. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands How To Multi-Channel 110

Feedbackly

JUNE 15, 2023

Negative feedback can be a bitter pill to swallow for businesses. If left unresolved or unaddressed, they can have an adverse impact on your brand image and lead to high customer churn rates. Negative feedback isn’t necessarily a bad thing. But, the manner in which you handle negative feedback can make or break your business.

Feedback 98

Feedback How To Customer Journeys Customers 98

BirdEye

NOVEMBER 28, 2023

You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management?

Tips 108

Tips Management Social Media Feedback 108

BirdEye

SEPTEMBER 11, 2023

But the most valuable source is first-party customer feedback, directly from customers. However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. Table of contents What is AI-driven customer feedback management?

Feedback 58

Feedback Management Social Media How To 58

Thematic

MAY 29, 2023

We've refreshed our brand to better reflect our company's growth, values, and vision for the future. As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand. We've done it!

Feedback 62

Feedback Brands Social Media Analytics 62

SurveySensum

NOVEMBER 15, 2023

Let’s say you have a SaaS product that businesses use for project management. So, you launched a product feedback survey to identify pain points and improve your product. But is there a way where you can gather feedback from users in a structured way and not only when you lose customers? Ouch, right? Yes, there is!

Examples 52

Examples Feedback Brands User Experience 52

Feedbackly

MARCH 28, 2024

The study aims to determine how business is affected when a store environment plays a playlist tailored to the brand compared to a randomly selected playlist. Customers have also shown positive interest in the research,” says Anne Kaskela, market manager of S-market Pendoliino.

Feedback 105

Feedback Retail Study Employee Experience 105

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

ReviewTrackers

SEPTEMBER 4, 2018

The use of senior care reputation management is crucial in the industry. We have some senior reputation management tips that can help you attract potential residents as well as some of the best hires from within the industry. Senior Care Reputation Management Tips. Senior Care Employee Branding. Be Informative.

Tips 133

Tips Brands Management Financial 133

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

Feedbackly

SEPTEMBER 26, 2023

If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX. In this regard, brands will turn to emotional insight to understand how customers feel, react, and behave in response to what the brand offers them.

Management 98

Management ROI Touchpoint Comparison 98

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78