InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.

Insurance 493

Insurance Tips Data Return on Investment 493

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

InMoment XI

AUGUST 3, 2022

The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well. How We Got Here. That advice sounds obvious enough, right? Trajectory Takeoff.

Employee Experience 557

Employee Experience Brands Roadmap Culture 557

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews support your brand reputation management strategy. A stream of 5-star reviews from customers helps showcase the best that your brand has to offer. It encourages customer engagement and fosters a sense of community around your brand.

Examples 260

Examples Brands Strategy How To 260

InMoment XI

JULY 5, 2022

With this goal in mind, InMoment gathered the three most important steps quick service restaurants can take to achieve better guest experiences in our new eBook, “How Food Services Brands Can Evolve Guest Experience Programs.” How do I understand the overall experience guests are having with my brand?

Guest Experience 493

Guest Experience Brands eBook Multi-Channel 493

Lumoa

FEBRUARY 7, 2023

How do you collect VoC data? By utilizing VoC, businesses can gain valuable insights into how their customers truly feel about their products, services, and overall brand image. If you’re only collecting VoC data through a feedback form, you’re missing out on valuable insight. Why you should care about the Voice of the Customer?

Analysis 423

Analysis Data How To Customer Centricity 423

Experience Investigators by 360Connext

FEBRUARY 6, 2024

It’s easy to focus so much on gathering data or finding the perfect metric… we end up spending more time measuring than actually executing our ideas. We want to dispel the belief CX teams need perfect data to move forward. NPS measures how likely a customer is to recommend a brand to someone else (friends, family, colleagues).

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

InMoment XI

FEBRUARY 3, 2022

If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Here’s what you need to know according to our data: What Is Most Important for the Gen Z Customer Experience & Employee Experience?

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. customer effort).

Analytics 493

Analytics Data Customer Experience Social Media 493

Feedbackly

MARCH 7, 2024

A business thrives on understanding and catering to its customers’ expectations, and data is an essential tool for this purpose. However, as data channels grow, you need a mechanism to optimize them to deliver better value from the information you gain from them. Here’s what it does! customer profiles).

Trends 52

Trends Customer Journeys Data Brands 52

kommunicate

JULY 14, 2023

Brand strategy, therefore, is not just a logo, design or a name. Brand alignment is the “practice of ensuring that all aspects of a [.] The post How to Train ChatGPT On Your Own Data: Enhancing Customization and Brand Alignment appeared first on Kommunicate Blog.

Training 98

Training Brands Data How To 98

Alida

SEPTEMBER 21, 2023

Having your own community will generate more accurate results when measuring resonance: You can do it in house and generate higher quality data.

Measurement 245

Measurement Brands How To Data 245

Perceptive

OCTOBER 18, 2022

If you’re looking to take your brand tracking up a notch or three, consider combining it with customer segmentation and data science. Working together, these three aspects of brand, audience and data analysis can provide a precise and granular road map to grow your brand. Here’s how it works.

Brands 69

Brands Data Analysis Customers 69

IntouchInsight

AUGUST 16, 2023

Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends in order to consistently exceed customer expectations.

Consumers 295

Consumers Data Trends Customer Expectations 295

Strativity

AUGUST 21, 2023

Are you suffering from poor brand tracking data? Here's what to look for and where to turn if your brand tracker isn't up to par.

Brands 52

Brands Data 52

Strativity

AUGUST 17, 2023

Are you suffering from poor brand tracking data? Here's what to look for and where to turn if your brand tracker isn't up to par.

Brands 52

Brands Data 52

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.

Brands 216

Brands Customer Experience Customer Journeys Net Promoter Score 216

Alida

NOVEMBER 11, 2021

Businesses today have become extremely proficient at collecting and gathering data. Whether through direct efforts, or as a byproduct of their ever-growing tech stack, there’s a wealth of operational and transactional data pouring into your business every second.

Customer Journeys 246

Customer Journeys Data Advertising Feedback 246

Experience Matters

JANUARY 6, 2020

One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need. So how should organizations go about instrumenting their operations to collect the right data?

Data 218

Data Management Employee Experience Brands 218

Alida

OCTOBER 17, 2019

It’s hard not to notice what’s going on in the world of data privacy these days.

Brands 167

Brands Data Consumers Customer Experience 167

Alida

APRIL 7, 2022

Let’s face it: Data is the beating heart of the modern world. There’s even data to be gathered when you walk through the park, meet a friend for dinner, or read a good book.

Data 130

Data Meeting Customers Brands 130

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Since you haven’t yet implemented anything, the data you receive can serve as a baseline score that you can use to measure changes over time.

Net Promoter Score 142

Net Promoter Score Consulting NPS Customer Success 142

Perceptive

APRIL 11, 2021

Transactional data is a powerful resource for exploring consumer behaviour. However, harnessing the insights of transactional data poses two problems: From customer cart size and visiting frequency to category-wide insights and market share.

Data 94

Data Brands Resources Consumers 94

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. According to our data: Businesses received an average of 66 new Google reviews per location in 2023. This dilutes brand recognition and risks confusing followers. We’ll break it down by the numbers.

Social Media 110

Social Media Brands How To Multi-Channel 110

Magellan Solutions

APRIL 17, 2024

Are you tired of wasting countless hours entering data into your CRM system? Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? The longer it takes to enter data, the longer it takes to follow up with leads.

CRM 52

CRM Sales Data Customer relationships 52

Adrian Swinscoe

OCTOBER 12, 2023

Nate joins me today to talk about the recent […] The post Brands don’t need more feedback or survey data to better understand their customers – Interview with Nate Sanders of Artifact first appeared on Adrian Swinscoe.

Feedback 76

Feedback Survey Brands Data 76

2020 Research

MAY 10, 2023

You know how important brand tracking is to help your organization stay competitive and better connected with customers. Unfortunately, navigating the complexities of brand tracking and pulling out actionable insights can be daunting. The post 6 Tips for Success with Brand Tracking appeared first on Sago.

Tips 98

Tips Brands eBook Connections 98

BirdEye

JUNE 16, 2023

Knowing how your customers feel about your brand makes growing a business easier and more efficient. Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. Branding isn’t a one-time effort.

Survey 98

Survey Brands Strategy Social Media 98

ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Business customers care about what your brand stands for. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. The reward for purpose-driven brands?

B2B 122

B2B Brands Innovation Government 122