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Connecting with Customers In The Moment: How These Brands Nailed It

Experience Investigators by 360Connext

Considering who your customers are and what they’re experiencing in the moment can say a lot about how much your organization really cares about them. Think of what even your satisfied customers might exclaim while interacting with your brand. What situational challenges may your customers face from their own viewpoint?

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QR Code Marketing for Mobile First Brands 

Optimove

If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. Print Ads and Brochures : Enhance customer engagement by integrating QR codes into print advertisements and brochures. Long and short?

Brands 52
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Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

Bold360

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. How is customer engagement changing in the new normal? As self-service tools improve, customer adoption is rising. . The entire customer engagement ecosystem is shifting online. .

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Building Societies: the Original Experts of Customer Engagement

Thunderhead

Of all the industries, they have a very genuine association with customer engagement – and are uniquely placed to achieve this. Of all the industries, Building Societies have a very genuine association with customer engagement– and are uniquely placed to achieve this. It’s been in the blood for over 250 years.

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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

Customers want more, such as unique product recommendations and proactive suggestions. They expect brands to anticipate their needs and provide a tailored experience. The leading beauty giant offers a seamless omnichannel experience connecting customersonline purchases with in-store visits.

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Reshaping retail: 3 innovation strategies for the e-commerce era

Alida

In these precarious times, both established and new retail players need to focus on customer needs. Today’s fickle customers don’t want aisle after aisle of redundant merchandise; they want to be a part of a brand experience. Prioritize customer engagement, not customer service.

Retail 191
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How Visual Transformation Will Revolutionize Customer Service

TechSee

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. Remote visual engagement platforms can help companies achieve this goal at every point of the customer journey. Remote assistance is here to stay.