ShepHyken

APRIL 18, 2023

For a number of years, I’ve preached that our customers no longer compare us just to our direct competitors, but instead to the brands they enjoy doing business with the most. In other words, the ones that provide the best customer service and experience.

B2C 64

B2C B2B Customer Service Training Retail 64

ShepHyken

APRIL 30, 2018

16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. 5 Predictions On The Future Of Customer Service by Mikhail Naumov.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

SEPTEMBER 27, 2021

(CMSWire) The better the experience, the more likely that person will return and give the brand their business. The same can be said for an employee’s experience with a brand. My Comment: Customer service starts on the inside, starting with employees. The Cx Leader’s Manual to Customer Excellence by Steven Van Belleghem.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

Service Untitled

SEPTEMBER 17, 2012

Newsletters, timely advice on update of products, as well as information about recalls and discounts will keep customers focused and satisfied that the organization they deal with really cares about them and is just not out there to make a sale. Reward key employees and staff who have gone above and beyond for their customers.

Loyalty 60

Loyalty Rewards Programs Customer Confidence Culture 60

ShepHyken

MAY 25, 2016

I recently interviewed Nate Skinner, the VP of Customer Care for Campaign Monitor, a company that helps businesses use email to market their businesses. It was for one of my Forbes columns, Seven Ways to Use Email to Build Your Brand and Create a Better Customer Experience. For information contact or www.hyken.com.

Exercises 90

Exercises Customer Care Customer Service Training Customers 90

ShepHyken

OCTOBER 23, 2017

The likelihood that people will spend more and buy more often dramatically increases when you personalize your customer’s experience. Study: Consumers rate privacy, transparency, and trust over customer service by Andrew Birmingham. My Comment: Is customer service the number one priority? Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. THERE IS A POWERFUL LINK BETWEEN LEADERSHIP, BRANDS, PEOPLE AND STRATEGY.

Culture 60

Culture Training Brands Strategy 60

ClientSuccess

OCTOBER 16, 2017

Here are 5 reasons why focusing on customer success is imperative for any organization’s company culture: 1. A customer’s relationship with a brand begins with the very first sales call or email. Every single interaction from then on impacts the success this customer will have throughout their journey.

Culture 41

Culture Customer Success Company Customer Journeys 41

ShepHyken

DECEMBER 4, 2017

Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister. Learn how to offer a better customer experience than your competitors—and increase your bottom line.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0