BirdEye

JUNE 16, 2023

Knowing how your customers feel about your brand makes growing a business easier and more efficient. Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments.

Survey 98

Survey Brands Strategy Social Media 98

InMoment XI

APRIL 26, 2022

Surveys are a way to compile data from a group of people, but they can be more than that. Surveys are also direct insight into your customers and information about how they feel about your company, products, and services. Surveys are a direct line to find out and glean valuable information about your customers and your company. .

Survey 260

Survey Customer Experience Fashion Groups 260

InMoment XI

JULY 5, 2022

As of last year, close to 214 million reviews have been posted to Yelp, and 45% of consumers say they’re likely to read a business’ reviews there before visiting. How do I understand the overall experience guests are having with my brand? Here’s a short preview of what you’ll find inside. Step #3: Innovate for Lasting Relationships.

Guest Experience 493

Guest Experience Brands eBook Multi-Channel 493

InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

InMoment XI

JULY 7, 2022

For example, if a customer is looking for a quick OTC pain reliever, they may turn to Tylenol over a drugstore generic alternative because they know the brand and trust it. That is the essence of brand equity. The better your brand equity, theoretically the better your company will perform in sales and public perception.

Brands 492

Brands How To ROI Social Media 492

InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media. The data identifies the brands that UK customers consider to.

Study 295

Study Consumers Automotive NPS 295

GetFeedback

MAY 8, 2019

It’s what every company wants following a consumer’s experience with their brand. Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. Nevertheless, surveys are a necessary tool for businesses.

Survey 170

Survey Brands Social Media Sports 170

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

GetFeedback

DECEMBER 26, 2018

Business is built on customer relationships, and brand perception sets the tone. Today’s consumers share their opinions and experiences widely, and their peers trust them when it comes time to buy or pass. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. It’s more important than any promotion, feature, funny post on social, or brand color. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops.

Loyalty 59

Loyalty Consumers Brands Retail 59

Second to None

MARCH 2, 2021

Your brand experience is a multi-layered avenue that draws a connection between you and consumers — positively or negatively. It’s your personality, values, and attitude that fuels your brand’s perception out in the world. Let’s first define brand experience. Brand Experience vs. Customer Experience. Social media

Consumers 109

Consumers Brands Customer Experience Social Media 109

Retently

MARCH 14, 2023

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. Quite a difference, wouldn’t you say?

NPS 143

NPS Comparison Survey Net Promoter Score 143

IntouchInsight

NOVEMBER 6, 2023

Coffee remains a hot commodity for consumers. In a recent consumer survey conducted by Intouch Insight, 71% of coffee drinkers reported they seek out their favorite coffee brand rather than purchase the most convenient cup. But are brands doing enough to retain these loyal customers?

Report 317

Report Consumers Survey Brands 317

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. But if you see response rates drop and a lack of customer engagement with your surveys, your audience might be experiencing survey fatigue.

Survey 72

Survey How To Feedback Tips 72

SurveySparrow

JANUARY 30, 2022

Why are consumer behavior survey questions important? By studying who their consumers are, and the factors that influence consumer behavior, marketers can present their products and services in a way that grabs their attention and gives the most value. The habits that drive each stage of the consumer journey.

Consumers 52

Consumers Survey Examples Social Media 52

Beyond Philosophy

FEBRUARY 1, 2024

Our readers enjoy $ 500 off their first YouGov survey. Next, double-digit inflation in all areas of consumer goods has wreaked havoc on consumer spending habits. Moreover, their responses to a survey question might be a little different. Or they know, but don’t want to admit it on a survey. The results were funny.

Consumers 78

Consumers Self Service Survey System 78

Comm100

APRIL 22, 2021

From Starbucks to Duolingo and in almost every industry in between, top brands are turning to chatbots to improve their customer service and support operations. While some brands were initially hesitant to get onboard, thanks to tech advancements, these chatbot fears are being put to bed. Consumer appetite . Evolution of AI .

Chatbots 246

Chatbots Brands Wait Times Consumers 246

Optimove

JUNE 29, 2023

Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

Retently

MARCH 2, 2023

While talking to every customer personally is almost impossible, CX surveys take this function on. Still, although 71% of consumers expect a personalized experience, most of them are unwilling to spend time responding to an endless stream of questions. What is a 5-star survey? So, what are some good survey questions to ask?

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.

Brands 216

Brands Customer Experience Customer Journeys Net Promoter Score 216

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. It’s short and simple, built around a one-question survey. Understandably, responding to surveys often can “burn out” customers and reduce your average response rate.

Net Promoter Score 142

Net Promoter Score Consulting NPS Customer Success 142

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

SurveySparrow

DECEMBER 14, 2022

Branded surveys are designed to capture specific data related to a brand’s needs, goals, and objectives. They are used as a marketing tool to measure customer satisfaction and loyalty, gain insights into consumer preferences, conduct market research, or gather feedback on a product or service.

Survey 52

Survey Brands Loyalty Feedback 52

TechSee

OCTOBER 21, 2020

Many companies have been forced to adapt their support models to meet consumer expectations for service delivery. Back in May 2020, when the pandemic raged and safety was top of mind for millions, we carried out an in-depth study to explore consumer sentiment about technical support and residential technician visits.

Customer Expectations 207

Customer Expectations Survey Consumers Innovation 207

Optimove

FEBRUARY 23, 2023

Almost eight in ten consumers (79%) unsubscribed from at least one retail brand in the past 90 days saying they were bombarded by marketing messages. The post 66% Of Consumers Want Fewer Marketing Messages: Optimove 2023 Consumer Marketing Fatigue Survey appeared first on Optimove.

Consumers 52

Consumers Marketing Survey Retail 52

NetBase

JULY 23, 2020

There’s a disconnect when comparing consumer reports and surveys against consumer sentiment. And brands need to pay close attention to it! In this article we’ll explore: Surveys vs. sentiment and why they both matter to the reputation of your business. Survey response rate is low , sitting at 33%.

Consumers 52

Consumers Survey B2C Social Media 52

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

2020 Research

APRIL 17, 2023

Imagine this: You’ve invested countless hours into crafting your brand. Enter brand tracking – a game-changing tool that empowers you to navigate the intricacies of consumer perception. What Is Brand Tracking? But how can you accomplish this with ease and speed? Chat with our experts today!

Brands 89

Brands Comparison Consulting ROI 89

Merkle

FEBRUARY 16, 2022

To fuel the insights in this issue, we surveyed over 2,000 consumers, instead of marketers, to unpack the amount and extent of data consumers are willing to share.

Consumers 105

Consumers Survey Report Connections 105

Strativity

DECEMBER 5, 2022

Material Fidelity Index leverages relationship science and identity research to gauge how brands can cultivate deeper customer relationships. This year’s identified top 10 brands are USAA, Lego, Subaru, PlayStation, Toyota, Always, Samsung, Google Maps, Nintendo, and Apple Pay. LOS ANGELES, Dec.

Customer relationships 52

Customer relationships Consumers Net Promoter Score Brands 52

Optimove

JULY 25, 2023

Discover key insights from our recent 2023 Holiday Shopping Survey. It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales.

Retail 52

Retail Loyalty Survey Brands 52

Optimove

JANUARY 27, 2023

But people are suspicious of brands in general when it comes to privacy judging by The Optimove 2022 Trust Of Online Retailers Survey, a study released Thursday. The post Trust Tossup: Consumers Are Wary When Brands Ask For Data appeared first on Optimove.

Consumers 52

Consumers Brands Data Advertising 52

Optimove

JUNE 29, 2023

Customer-led marketing delivers brands an average increase of 33% in CLTV. Optimove ensures marketing starts with the customer and not campaign/product.

Consumers 57

Consumers Survey Brands Marketing 57