Beyond Philosophy

JUNE 15, 2023

Your brand is in a relationship with your customers. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.

Brands 145

Brands Banking Insurance Conference 145

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Click here.

Connections 88

Connections Loyalty Brands How To 88

InMoment XI

AUGUST 31, 2023

Here are five reasons why you should save your spot today: Reason #1: Embrace ‘Integrated CX’ for Your Brand Ever heard of integrated CX? Joining us on stage, we have CX Leaders from a variety of brands including, Metro Bank, Foot Locker, Quilter, Vue Cinema and MediaMarktSaturn to name a few!

Conference 260

Conference ROI Banking Customer Voice 260

The DiJulius Group

APRIL 5, 2022

This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant! The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group.

Conference 72

Conference Customer Service Culture Loyalty 72

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you. If you are in the urge of exploring the next wave on the web, this conference will help!

Conference 52

Conference Case Study Innovation Industry 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. 2020’s right around the corner. Well, then dive in! Oracle OpenWorld, Middle East.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

iPerceptions

DECEMBER 3, 2019

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade. Customer Experience conferences are a great place to gain these insights.

Conference 83

Conference Customer Experience Innovation Brands 83

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

Conference 52

Conference Customer Success Case Study Innovation 52

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. C ommunity is your brand’s biggest billboard and welcome mat. In many ways, community is the first interaction with your brand.

Conference 98

Conference Customer Success Leadership Sales 98

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? Selecting a CFM platform partner should be about more than just price, “sexy” graphics, branding, etc.

Feedback 493

Feedback Management Self Service Conference 493

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Consumers are “looking for digital fluidity to be graceful and smooth.”

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Oracle

APRIL 13, 2021

Remember in-person conferences? Like so many things that suddenly came to a stop during the pandemic, most in-person conferences are on temporary hiatus. Virtual conferences offer us a safe way to gather, learn from one another, and make professional connections from the comfort of our homes. Do you want to build your brand?

Conference 52

Conference Tips Social Media Video 52

Experience Investigators by 360Connext

NOVEMBER 12, 2014

At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. The best experiences are all about identity of both the brand and the customers.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Conference 52

Conference Government Consulting Communication 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. 2020’s right around the corner. Well, then dive in! Oracle OpenWorld, Middle East.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Conference 52

Conference Government Industry Communication 52

BlueOcean

APRIL 16, 2024

Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

BirdEye

OCTOBER 26, 2023

Selling the Value of Reviews: The Path to Brand Excellence Want to see the impact of Birdeye on your business? All these are done to help businesses leverage AI for brand building. The post Selling the value of reviews: Shaping brand legacy appeared first on Birdeye Customer Experience Management. Watch the Free Demo Now.

Brands 115

Brands Multi-Channel Consulting Report 115

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

Conference 156

Conference Leadership Survey Consumers 156

CX University

FEBRUARY 1, 2019

PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The Focus Group for upcoming conference events for Customer Experience World (CEW). With year on year attendance growth at their events, they have a track record in attracting major brands and industry experts in delivering and supporting their events.

Conference 68

Conference Groups Training Industry 68

InMoment XI

SEPTEMBER 28, 2022

In my role at InMoment, I work with brands to generate and evaluate ideas to attract new customers, delight existing customers and identify strategic initiatives. In this article, I’ll discuss three areas in which human expertise can make a valuable contribution.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Read about top brands in our Kudos submissions ].

Conference 52

Conference Self Service Social Media Contact Center 52

SurveySensum

SEPTEMBER 6, 2023

In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play. What is Brand Advocacy? These advocates are your brand’s enthusiastic cheerleaders, who can sway others’ decisions.

NPS 52

NPS Brands Social Media Net Promoter Score 52

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Conference 52

Conference Government Industry Communication 52

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. What is brand advocacy? Customers service training ideas for better brand advocacy.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

Happy or Not

MAY 28, 2020

The San Francisco 49ers have developed into much more than a five-time Super Bowl champion football team, becoming an innovative sports and entertainment brand on the cutting edge […]. The post 49ers Horizon Summit | June 10-11 | Virtual Conference appeared first on HappyOrNot.

Conference 36

Conference Entertainment Sports Innovation 36

Optimove

AUGUST 11, 2022

That is certainly not the case with many brands’ new clients’ acquisition fixation. It’s becoming increasingly expensive to get a client on board, and what do many brands do once they do? Then, I attended the leading conference for all things CRM Marketing, CRMC, in Chicago. Results may come, but at what cost?

Brands 52

Brands Fashion CRM Ecommerce 52

Uplight

MARCH 21, 2024

Now that I’ve attended my first SXSW conference, I feel fully entitled, and maybe cool enough, to just call it “SX” or “South-By.” As a brand marketer, SXSW has been a “bucket list” conference for me for many years. I’ll try not to let it go to my head.

Conference 52

Conference Brands Marketing Industry 52

BlueOcean

MARCH 7, 2024

Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers.

Sales 177

Sales Customer Service Sports Contact Center 177

Kustomer

OCTOBER 22, 2020

And those that are having a hard time are probably going to lose a lot of brand loyalty, customer loyalty because customers will find another alternative.”. Whether it is adopting new tools, shifting to a DTC model or changing success metrics, the customer experience is constantly shifting and evolving and brands need to keep up.

Conference 96

Conference Self Service Sports CRM 96

Qualtrics

FEBRUARY 13, 2019

Marketing is constantly changing and attending conferences is one of the best ways to stay up-to-date with the industry. From content marketing to brand management to SEO, there are numerous marketing topics you can learn about. At brand and marketing conferences, you can get fresh ideas, that will help your company thrive.

Conference 20

Conference Brands Marketing Case Study 20

Oracle

NOVEMBER 14, 2018

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Brands presenting during Insight are no stranger to the limelight.

Conference 40

Conference Roadmap Resources Brands 40

Oracle

MAY 29, 2018

At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. Here are 3 takeaways from the conference that every marketer should consider when looking ahead. Search channels are changing. How often do you talk to Siri? How about Alexa?

Conference 49

Conference Marketing Virtual Agent B2C 49

IntouchInsight

JUNE 19, 2019

In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience.

Customer Experience 220

Customer Experience Conference Customers Brands 220

Oracle

JUNE 26, 2018

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd. Brands presenting during Insight are no stranger to the limelight. Mason Companies, and Vitamix to attend.

Conference 40

Conference Tips Innovation Loyalty 40

Kerry Bodine

JUNE 7, 2017

In addition to the lovely award pictured above, there are multiple benefits of winning: Winners will have the opportunity to share their work with over 650 professionals from the industry during the Service Design Award Ceremony at the 10th Service Design Global Conference in November 2017.

Conference 0

Conference Course Industry Brands 0