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Launching a Voice of Franchisee (VoF) Program? Your Top Questions Answered by JAX Tyres & Auto and Craveable Brands

InMoment XI

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

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Making Analytical Comparisons: Max Diff

SurveyGizmo

How frequently in data analysis are grid type or comparison questions answered like this: It’s impossible to make sense of answers like the one above, where each item is answered as the same value. They will want to ask potential customers what items seem most and least desirable to sell at their restaurant. The Building Blocks.

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An In-Depth Comparison of Product Reviews and NPS Surveys

Retently

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty.

NPS 127
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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys. Their customers?

Analysis 394
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How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. And surprisingly, there were some standout similarities that connected the two seemingly disparate customer bases. So what can we learn from a cross-continental comparison?

Trends 493
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SoGoLytics vs. SurveyPlanet: A Comparison

SurveySparrow

Online surveys are essential for businesses seeking customer, employee, and stakeholder feedback. Its user-friendly interface and scalability make it a perfect option for businesses of all sizes, including major brands like Apple, IBM, Marriott, and Sony. This article will compare two popular survey tools, SoGoLytics and SurveyPlanet.

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A Quick Comparison of Virtual Receptionists at Call Experts and Call Ruby

Call Experts

If you want the best virtual receptionists and live answering service to manage your customer support, Call Experts and Call Ruby are here for you. So we wanted to put together a quick comparison so that if you’re looking for a partner, you can compare our offerings and see how they compare to Call Ruby. .