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6 Tips for Delivering Better Customer Service

Stella Connect

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Improve customer service agent performance.

Tips 52
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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.

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29 Customer Service Training and Coaching Tips

Stella Connect

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

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Core Values are Decision Filters

ShepHyken

My job is to talk to them about customer service. While Office Pride has created a great set of core values, Todd describes them as decision filters. Many organizations’ core values include words like honesty and integrity. Office Pride’s core beliefs and values are as follows: Honor God. Increase Brand Value.

Culture 109
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The Top 5 Tips for Building an Effective Agent Performance Scorecard

Stella Connect

That’s what’s potentially at stake for companies that deliver poor service experiences. According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., 53% of consumers say they would likely stop doing business with a brand after a negative customer service interaction.

Tips 52
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Engrain Your Brand Vision in Your People & Excellent Customer Service Will Follow!

Pretium Solutions

My real point here is that in this current crummy state of customer service, it certainly doesn’t take much to stand out. In spite of it all, young front-line workers can engage customers and deliver excellent customer service. It’s excellent customer service delivered each and every time.

Brands 60
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29 Customer Service Training and Coaching Tips

Stella Connect

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.