InMoment XI

SEPTEMBER 14, 2023

A single tweet or a Facebook post can go viral, causing irreparable damage to a brand’s reputation. In such a volatile environment, brands must be vigilant and proactive in managing their online reputation to mitigate potential risks. A positive customer experience can significantly bolster your brand’s reputation.

Brands 260

Brands Management Social Media Effort Score 260

Smith+co CX

JANUARY 15, 2018

Many organisations have company or brand values or a customer focus statement, yet only a few bring these alive for their people in a way that enables them to bring it alive for their customers. If innovation is a key brand value, then guess what - innovate. This is where to dramatise the training also.

Training 28

Training Brand Values Brands Measurement 28

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. There are many features you can leverage to share your brand’s story with your followers via Stories. And a brand introduction on Instagram stories can definitely do that. We’ve got you covered.

Social Media 108

Social Media Video Guidelines Feedback 108

SmartKarrot

OCTOBER 10, 2023

Over time, this relationship-centric approach solidifies the bond, making customers more likely to remain committed to our brand. Value-driven Interactions: Personalized touchpoints —be it in the form of customized content, targeted offers, or even simple personalized emails—show the customer that they are valued.

User Experience 10

User Experience Customer Success Tips Customer Experience 10

Magellan Solutions

AUGUST 13, 2021

Yet, they don’t have the level of humanity needed to really connect with customers in an engaging and personalized conversation. . A human moderator will be superior at keeping your brand in mind when interacting with customers on social media. While AIs are being taught to be more conversational, they’re not fooling anyone just yet.

Social Media 40

Social Media Government Tools Culture 40

BirdEye

DECEMBER 26, 2023

Brand salience aims to make your brand the preferred choice against all competitors. Brand awareness is a pivotal step in brand building, creating a space for additional engagement and brand associations. Brand salience is a more profound connection that convinces customers that your brand is the only brand to buy.

Brands 105

Brands Social Media Competitive Advantage Analysis 105

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. At Stella Connect, we believe the best and most effective coaching is coaching that is based on context. Align customer service training with brand values and goals. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

JANUARY 6, 2023

All businesses should ideally follow these guidelines. A brand’s values are utilized for communicating identity and personality in the marketplace and connecting with consumers. A brand’s ideals should always be an authentic reflection of the enterprise that established it. Consistency: .

Brands 52

Brands Strategy Advertising Competitive Advantage 52

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

AWS Machine Learning

SEPTEMBER 13, 2022

Reviews have the power to influence consumer decisions and strengthen brand value. Reviews are transformed per Comprehend guideline- one review per line # The txt file will be used as input for Comprehend # We first save the input file locally with open(LOCAL_TRANSFORMED_REVIEW, "w") as outfile: outfile.write("n".join(df['reviewText'].tolist()))

Analysis 73

Analysis Data Social Media Examples 73

Currency Alliance

JULY 24, 2018

Airlines could soften the blow of mishaps such as these by publishing guidelines of what to expect when things go wrong; but the best thing they could have done was offer a range of different flight times – rather than wedging us all on the next available seats. It took months to claim back.”. Second-class passenger. It happens.

Travel 40

Travel Course Customer Experience Airlines 40