Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). The reports are used extensively by academic publishers across the globe to understand the scholarly impact of their journals relative to their field and promote them to the research community. You can view that here. This includes: 12,800 science journals.

Report 141

Report Metrics Comparison Conference 141

Integrity Solutions

MAY 6, 2022

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Sales 56

Sales Competitive Advantage B2B Tips 56

InMoment XI

MARCH 6, 2018

You can download the entire book here. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.

Communication 200

Communication Data Report eBook 200

InMoment XI

MARCH 6, 2018

You can download the entire book here. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.

Communication 200

Communication Data Report eBook 200

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Real-Time Service, Any Time of Day In the past, consumers would book a hotel by working with a travel agent or picking up the phone. Consumers are using their mobile devices to browse and book hotels. Salesforce.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

NobelBiz

APRIL 4, 2023

We are overjoyed to inform that our business has just received G2 badges in the Spring report! We would like to take this chance to thank each and every one of our clients who cast a vote for us in the G2 Spring report. Or, to book a platform demo – and see what this is all about – contact our team now.

Report 52

Report Contact Center Meeting Innovation 52

InMoment XI

AUGUST 2, 2023

In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. Book your meeting today Take The Lead!

NPS 260

NPS Customer Centricity Tips Automotive 260

NobelBiz

DECEMBER 19, 2022

The results of Winter’s G2 reports – the world’s largest tech marketplace for peer-to-peer software reviews – are in. Needless to say, it is a great honor to be featured in a G2 report this year. The G2 reports come out every quarter and clearly indicate B2B tech buyer validation.

Report 52

Report Contact Center Contact Center Software Call Center 52

InMoment XI

SEPTEMBER 27, 2023

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. If you’d like to find out more about the study and how you compare to others in the insurance sector, book your meeting here!

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

ijgolding

JUNE 16, 2015

The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so. Fortunately help is at hand – and has been since 2006. Happy reading!

Chief Customer Officer 120

Chief Customer Officer How To Leadership Customer Experience Professionals 120

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. Books for Product Managers. Blogs for Product Managers.

Resources 80

Resources Management Conference Groups 80

Kayako

JULY 6, 2017

All that is captured in these customer service books. Luckily, as support grows as an industry, support minded folks are taking to their computers to write books on customer service which serve as guidance and thought-leadership for those building a career within it. 10 of the best career-inspiring customer service books.

Self Service 93

Self Service Handbook Customer Service Culture 93

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. Today’s guest post is from my good friend, Chip R.

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

XMplify

OCTOBER 1, 2021

I have just finished reading the 6th edition of this report (published by CX Network) and I can recommend it to those CX leaders looking to enhance their use of data and analytics to improve the customer experiences they.

Analytics 52

Analytics Data Report Customers 52

Customer Bliss

AUGUST 30, 2021

As a result of that experience, Nooyi decided that all of the mothers and fathers of her executives reporting to her deserved the same praise. They need a blend of high tech to enable high touch, as I discussed with a recent guest on my livestream , Deborah Westphal, author of a book on this subject entitled Convergence.

Case Study 310

Case Study Hotels Travel Company 310

Qualtrics

MAY 29, 2019

Often the secrets of their success aren’t exactly secret – there are countless books detailing the ways companies and managers have nailed the employee experience. Employee experience is hotter than ever, and new books hit the shelves daily. Download the whole list here and be entered to win one of the books from the list.

Employee Experience 37

Employee Experience Leadership Culture Innovation 37

NobelBiz

APRIL 1, 2024

We are overjoyed to inform that our business has just received G2 badges in the Fall report ! We would like to take this chance to thank each and every one of our clients who cast a vote for us in the G2 Fall report. Our continuous presence and recognition in these reports underscore our commitment and excellence in our domain.

Call Center 52

Call Center Contact Center Report Meeting 52

SmartMessage Blog

FEBRUARY 5, 2021

After setting up your account on Google Analytics, detailed daily, weekly, monthly, or annual reports on different variables are automatically generated and delivered to relevant stakeholders. A tracking ID is generated which links the Tag Manager and your Google Analytics account.

Analytics 40

Analytics Metrics Measurement Marketing 40

Think Customers

MARCH 21, 2023

Youtuber and former NASA engineer Mark Rober illustrated the power of connectivity with a science demonstration, releasing thousands of balloons at once to earn a spot in the Guinness World Book of Records. Then, check in after 90 days to ask if the new employer kept their word about job-related promises.

Report 52

Report Airlines Healthcare Transportation 52

NetBase

JANUARY 23, 2019

Learn how NetBase helps MRY plan social campaigns from the very beginning to the very end from content calendars to reporting. The post How <strong>MRY</strong> Book Ends their Social Campaigns with Social Media Analytics appeared first on NetBase.

Social Media 40

Social Media Analytics Report Video 40

Kerry Bodine

JANUARY 18, 2021

There’s even a verb associated with this process — as in, “Would you consider blurbing our book?”. I was super excited (and nervous) to hop on the phone with him and to hear his thoughts on this book that I’d spent countless hours working on during the preceding months. And I can still remember the call like it was yesterday. “I

Comparison 227

Comparison Culture Groups Customers 227

Customer Bliss

NOVEMBER 29, 2021

To support those conversations, the Choosing Wisely® Initiative of the American Board of Internal Medicine Foundation in partnership with Consumer Reports was established. A 2017 Minnesota Department of Health report review of tests, ordered by physicians in the state in 2014, validates the need for such conversations.

Healthcare 139

Healthcare How To Advertising Banking 139

TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Qualtrics

MARCH 24, 2021

Here are 21 must-read books on how to build it within your organization and encourage everyone to feel safe and supported so they can be their authentic selves. Our 2021 Employee Experience Trends report highlighted belonging as the new top driver for employee engagement. So You Want to Talk About Race. By Ijeoma Oluo. Download Now.

How To 26

How To Employee Experience Employee Engagement Analysis 26

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Book an appointment here.

How To 177

How To Government Guidelines Effort Score 177

BirdEye

MAY 22, 2023

What makes a great appointment or booking app? Features to look for in a scheduling app Best scheduling app for local business Best free appointment scheduling app Best mobile booking app with built-in POS FAQS about scheduling app Streamline your schedule with an appointment scheduling app What is a scheduling app?

Self Service 98

Self Service Software System Social Media 98

Comm100

JUNE 27, 2023

Similarly, another national survey found that almost three quarters of students reported moderate or severe psychological distress. Instead of having to book a time-consuming meeting or call, students can chat to staff in real-time and receive helpful, personalized support.

How To 130

How To Wait Times Resources Chatbots 130

CSM Magazine

NOVEMBER 30, 2016

In The Big Book of Customer Insight, Data & Analytics , CX Network looks look at the rapid way the industry has accelerated in recent years and how these changes have impacted upon customer experience strategies across the globe. Topics covered within the report include: Trends and challenges within customer insight, data & analytics.

Customer Insights 40

Customer Insights Analytics Data Case Study 40

ShepHyken

DECEMBER 21, 2020

My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. 10 Customer Experience Books Worthy of Discussion in 2020 by Dan Gingiss. podcast is called Book Report, where we feature an important customer experience or customer service book and share it in a unique way.

Customer Service 154

Customer Service Airlines Tips Customer Service Strategies 154

Wired and Dangerous

JANUARY 18, 2021

They register their discontent before they report their wrath. Empower your front line to do whatever is necessary to demonstrate your desire to keep your customers and report these events throughout the organization for early warning of trouble ahead. The front line can be your best weather reporter!

Self Service 103

Self Service Social Media Hotels Report 103

Customer Bliss

DECEMBER 15, 2017

Last month, Forrester released a new report, “ Predictions 2018: The Crisis Of Trust And How Smart Brands Will Shape CX In Response, ” and it was a great read – it confirmed many of the things that myself and other CX experts alike have been touting for years. Prove That You’re Customer-Focused to Increase Trust.

Customer Experience 286

Customer Experience Culture Report System 286

Comm100

JUNE 23, 2022

Reporting and analytics . Comm100’s comprehensive reporting allows schools to get a clear picture of what’s happening in every department. Comm100 offers live chat reporting that can show everything from the volume of inquiries to the most common issues. Read more: Live Chat Reliability – Uptime guaranteed.

Chatbots 197

Chatbots Self Service Video Wait Times 197

Service Untitled

JULY 16, 2012

The book was written by Kristin Zhivago, a Revenue Coach and worldwide speaker who helps CEOs and entrepreneurs understand what customers really want and how they want to buy. In the very beginning of the book we find out there is no “silver bullet” solution to make customers come to you.

Roadmap 46

Roadmap Customer Centricity Social Media Knowledge Base 46

Bill Quiseng

MARCH 15, 2022

And be sure to read her book, Built to Win. Details of the book are linked at the end of this post. As I was writing my latest book, Built to Win , I wanted to be sure to incorporate the notion that it’s important to design a customer-centric culture because there are clear outcomes to doing so. has the answer.

Culture 103

Culture Customer Centricity Competitive Advantage Hospitality 103

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.

How To 78

How To Exercises Video Customers 78

Thematic

SEPTEMBER 14, 2023

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. But these ratings don't tell me what people like or don't like, or what problems they have when booking travel arrangements.

Travel 62

Travel Hotels Comparison Analysis 62

Team Support

APRIL 12, 2024

Manufacturing companies can even track the effectiveness of these efforts through reporting tools and metric monitoring, including Community Forum engagement rates and Knowledge Base article views. Take a product tour or book a demo with us today. Take a product tour or book a demo with us today.

Self Service 52

Self Service Knowledge Base Resources Technology 52