My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. Customer experience Amazon Amazon Books Amazon Prime Amazon.com retail

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

That is why I also advise people that I am a Customer Experience ‘Specialist’ – not an ‘expert’ – as I believe that anyone who champions a profession should be continually developing their specialism.

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Book Review: The Non-Obvious Guide to Emotional Intelligence

Joe Rawlinson

The book’s short chapters are easy to skim so you can find relevant topics that are of interest to you and your business. It’s important that with our customers we tailor our interactions with them so that we can best meet their needs. Book Reviews

Must Read: 5 Books with Tips and Techniques to Improve Your Customer Experience and Service

Customer Bliss

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation.

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Episode 59 – The CX Benefits of a Culture Book

Kristina Evey

On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture is … Read More Episode 59 – The CX Benefits of a Culture Book. The post Episode 59 – The CX Benefits of a Culture Book appeared first on Kristina Evey. Culture Employee Experience Podcasting Uncategorized

Top 30 Customer Service Books Every Team Needs to Read

Comm100

Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience.

How Employees Own the Customer Experience with Workplace Book Clubs

360Connext

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Do you have a workplace book club?

Write Your Company’s Bestselling Customer Service Book

ShepHyken

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers.

Hug Your Haters: A Groundbreaking New Book by Jay Baer

360Connext

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. Customer Engagement Customer Experience Featured Opinion Review book review complaints customer service Jay Baer linkedin loyalty Social Media

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. Customers now have raised expectations, and this trend will be accelerating in the future.

The New Book Revealed: Be Your Customer’s Hero

Customers That Stick

Service triggers that set customers off. Power words that influence customer perception. My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. Is this how you feel when you work with customers?

Uplifting Service – Book Review from Technology Guru

Up Your Service

Uplifting Service book review by Daniel Rimmelzwaan. In this book, Ron Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. from the book jacket back flap). You give good service, you get good customers.

Book Giveaway: Kayako’s Essential Customer Experience Collection

Kayako

Boards are now seeing that great customer service does contribute to the bottom line. After all, excellent customer support can turn customers into loyal advocates resulting in more revenue. But customer service is just a smaller piece of the whole company. It takes the whole company to be customer-driven and become the customer’s advocate for a great service experience. Customer experience is the new marketing.”. Customer Experience 3.0:

Multi-Channel Customer Marketing E-Book

Optimove

As businesses communicating with customers, it’s imperative that we understand this fundamental aspect of the user experience, and tailor our marketing strategies accordingly. Effectively communicating with customers requires a multi-channel strategy. In this e-book, you will learn about the pros, cons and best practices of each channel, and learn to orchestrate winning multi-channel campaigns. The post Multi-Channel Customer Marketing E-Book appeared first on Optimove

CCXP Exam Preparation – finally a book to help you…

ijgolding

Finally, a book has been written to help anyone aspiring to become a Certified Customer Experience Professional (CCXP)! In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam.

3 Reasons I Love Ann Handley – and Her Book!

360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book.

Book Notes: To Sell is Human by Daniel H. Pink

COPC

This edition of Book Notes is shared by Himanshu Choudhary, Sales and Marketing Lead in the APAC region, and is a summation of Daniel H. Pink, is such a book, possessing a very distinctive approach to different areas of sales, influence and persuasion in every chapter.

Sales 52

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

Uplift Customer Experience. The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling book

5 #Leadership Books You Must Read in 2019

CX Journey

I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In

Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! In fact, one of the reasons I started Customers Rock! So in a sense, this book has been over 4 years in the making! The Book.

The Intuitive Customer by Colin Shaw and Ryan Hamilton (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Intuitive Customer by Colin Shaw and Ryan Hamilton. Check out the video below to hear Adam’s one win that you can take away from The Intuitive Customer to improve your organization’s customer experience and customer service.

Into the Unknown! The parallel universe of self-publishing – the experience of publishing a book about customer experience!

ijgolding

Regular readers of my blog know that being a customer experience specialist does not protect me from encountering lacklustre, frustrating and sometimes embarrassing experiences as a customer of the organisations I interact with. Converting a manuscript into a book is full on.

Book Review: Perry Marshall’s 80/20

Joe Rawlinson

You just need to apply them to your customers, products, and company. Fortunately, Perry Marshall’s book 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More helps bridge the gap between theories and how you can take action with it in your business.

Our New Business Book Review Series: One Win Book Reviews

Customers That Stick

Customer Service BlogWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

9 Books I Think All College Seniors Should Read

Myra Golden

A bright young Generation Z professional approached me after a customer service workshop last week in Atlanta and asked me for advice. Here’s one of the smart questions she asked me, “What books would you recommend that my younger self, say my senior year in college, should read?

Deep Work by Cal Newport (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Deep Work by Cal Newport. Check out the video below to hear Adam’s one win that you can take away from Deep Work to improve your organization’s customer experience and customer service. Customer Service Blog

Principles by Ray Dalio (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Principles by Ray Dalio. Check out the video below to hear Adam’s one win that you can take away from Principles to improve your organization’s customer experience and customer service. Customer Service Blog

Five must-read books to improve your customer experience and service skills

MyCustomer

Five must-read books to improve your CX skills Loyalty.

A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys!

Who's Your Gladys?

This simple exercise creates lasting changes in the way your team thinks and acts with customers. The post A Customer Loyalty Exercise – An Excerpt from Our NEW Customer Service Book Taming Gladys! Best practices customer loyalty Customer Service customer service performance Lori Jo Vest Marilyn Suttle Taming Gladys customer service book customer service training

10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

‘’The customer is always right.’’ But the important thing here is to know that it isn’t the only key to make customers happy. How can you learn all you need to know to make your customers happy? 10 Best Customer Service Books.

Four of The Best Books I Read in 2017

Myra Golden

Note: This is a rare post that is not about customer service. Scroll on down if my book list doesn’t interest you. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books. This book did just that for me.

Free E-book: Improving the Customer Experience with AI

Omnicus

customer experienceIn the past, artificial intelligence has been portrayed as a dangerous and highly complex technology capable of overtaking humanity as a whole. A catalyst for fear, AI was negatively portrayed in a host of science fiction films, novels, and television shows.

Book Notes: Hug Your Haters by Jay Baer

COPC

In this edition of Book Notes, COPC Inc.’s s marketing director, Jim Von Seggern, provides an overview of Jay Baer’s book, Hug Your Haters. The book is, in part, built around consumer research produced in partnership between the author, Jay Baer, and research group Edison Research.

Book Notes: Hit Refresh by Satya Nadella

COPC

Book Notes is a periodic blog feature where COPC Inc. employees share their notes on books, particularly those of interest to professionals working within the customer experience industry. And yet, the customer does not perceive such behavior as empathy, and rightly so.

Best Customer Experience Books of 2018 and What to Look Out for in 2019

eglobalis

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.