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The seven steps of a successful customer success book shift

ChurnZero

Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. A book shift is a strategic maneuver designed to align resources and responsibilities within a customer success team.

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3 Reasons I Love Ann Handley – and Her Book!

Experience Investigators by 360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Ann and I had communicated virtually for a number of years by then. Back to the book. But this book.

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10 Best Customer Experience Books of All Time

SurveySparrow

Are you skimming through the next set of books to add to your reading list? Our team sat down for 5 days and 6 nights to read the best customer experience books and curated the perfect list just for you! (As Why Read the Best Customer Experience Books? Firstly, let’s see why we must read customer experience books.

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Innovations in Customer Communication

CSM Magazine

Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book has been rewritten. That’s not just convenience; that’s customer nirvana. And smart investments at that.

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Communicating Who & What Matters Most

Wired and Dangerous

These days have seen a massive change in how we interact, collaborate and communicate with others. In times like these it is critical that we find ways to communicate how important our employees and customers are to our business. How can you communicate what is most important in the remote world of work we find ourselves in these days?

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Get booking requests from your Google Business Profile with Birdeye

BirdEye

With the launch of the “Reserve with Google” feature for service businesses, the task of securing appointments or bookings has been simplified. This game-changing feature streamlines the appointment booking process, significantly enhancing the chances of successfully converting prospects into paying customers.

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Dashboard and Reporting Techniques to Visually Communicate Complex Data

InMoment XI

You can download the entire book here. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.