InMoment XI

MARCH 19, 2020

Taking Care of Your Customers “During” In our last blog, which you can view here, we talked about the Before stage of Automotive Service. Now we will be going over the second part of an Exceptional Service Experience which is, of course, During the Service itself.

Automotive 417

Automotive Course Customer Experience Customers 417

Comm100

DECEMBER 8, 2020

Smart chatbots are, of course, smarter. To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. They go to the home page and wander around. Free eBook.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Conclusion.

Social Media 113

Social Media Course Training Marketing 113

DemandJump

JULY 24, 2020

But when it comes to written content, the most popular format is that of blogs. Still, it’s not uncommon for folks involved in digital marketing to ask “Is blogging still relevant in 2020?” However, the ubiquity of blogging also means more competition for readers’ attention.

Case Study 52

Case Study How To B2B Course 52

ShepHyken

DECEMBER 27, 2019

The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. So, What is a Five-Star Experience? For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Customer Service And CX Predictions For 2020.

Tips 134

Tips Connections Customer Experience Leadership 134

ShepHyken

OCTOBER 4, 2019

Finding new customers is, of course, costlier when compared to retaining the existing ones. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

Brands 119

Brands Engagement How To ROI 119

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. The move toward commitment and advocacy is generally driven, and championed, by senior executives, though, of course, they can’t do it alone.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

Comm100

JUNE 25, 2020

You can of course still have deals and promotions, but they should be in line with what your company has offered in the past. The post Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times appeared first on Comm100. Offering products at insanely low rates may end up doing more harm than good.

Customer Service 130

Customer Service Social Media Policies Consumers 130

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

How To 52

How To Social Media Video Tips 52

ShepHyken

JANUARY 25, 2019

Most callers, of course, will simply be seeking information. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. Be certain your office has established measures to be taken if the caller is threatening. Those might include transferring the call to a manager or to security.

Customer Satisfaction 115

Customer Satisfaction Leadership Customer Service Representative Training 115

ShepHyken

AUGUST 2, 2019

Moreover, they offer online training courses for different Restaurant services. The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 110

Customer Service Training Customers Tips 110

ShepHyken

JUNE 7, 2019

Many companies are well aware of this, of course. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Most of these visitors have an expectation that they can tap “call now” or “chat with us” and get an immediate response. Make It Personal.

Connections 117

Connections Customer Centricity Consumers Culture 117

ShepHyken

DECEMBER 29, 2017

Of course, excellent customer service doesn’t just happen; it requires training and it requires the position and viewpoint of customer service policy to be well-defined. The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This offers an opportunity to delight the customer.

Infographics 89

Infographics Retail Customer Service Policies 89

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. And countless experts have built impressive careers by writing books, making speeches, and hosting training courses and podcasts.

Customer Centricity 195

Customer Centricity Culture Course Metrics 195

ShepHyken

OCTOBER 6, 2017

Of course, you’ll do your best to resolve the issue, but there’s no reason to stress about it. He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations appeared first on Shep Hyken.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

Experience Matters

FEBRUARY 25, 2020

It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. After 12 years, however, it’s time for an update. So I’m introducing a new manifesto: Experience Matters.

Course 257

Course Report Customer Experience Company 257

ShepHyken

MARCH 8, 2019

Of course not! The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. I’m looking at you AT&T. They owed me a refund of $920, and it took 10 separate phone calls to get my money back. Would any person on earth want to be treated like that? Our reservation was for 7:30 pm.

Consulting 108

Consulting Customers Customer Service Course 108

ShepHyken

AUGUST 16, 2019

Have the blindfolded member stand at the start of the course. The non-blindfolded member of the team must guide her through the course only by speaking. We share tips about customer service and communication on the Userlike Blog. . Once you’ve decided which team will start, blindfold one member from that team.

Communication 86

Communication Training Groups Tips 86

ShepHyken

FEBRUARY 8, 2019

Of course, this is with good reason. The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken.

Omni-Channel 94

Omni-Channel Feedback Customer Experience Data 94

Helen Dewdney

JULY 26, 2017

Although this blog is about consumer rights and how not to get fobbed off, I thought it might be useful to share some good money blogs with you. There are of course thousands of blogs out there run by people keen to share their ideas and sometimes you may stumble across them and some that are equally as good that you don’t.

Tips 0

Tips Financial Travel Banking 0

Experience Matters

FEBRUARY 27, 2020

It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. After 12 years, however, it’s time for an update. So I’m introducing a new manifesto: Experience Matters.

Course 211

Course Report Customer Experience Company 211

ShepHyken

OCTOBER 19, 2018

Of course, these kinds of functionalities typically rest with marketing, yet they very much impact the overall customer experience. The post Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service? For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 110

Customer Service e-support Chatbots Automotive 110

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Related: Crash Course on How to Apologize to a Customer. Of course not, that’s ridiculous. The post Guest Blog: Customer Service Role … Avoid these Myths on Customer Service appeared first on Shep Hyken. Check out our thoughts on customer focus. Don’t qualify it.

Customer Service 94

Customer Service Policies Customers Customer Experience 94

ShepHyken

NOVEMBER 30, 2018

That recommendation is, of course, the epitome of a cliché. The post Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals appeared first on Shep Hyken. Customers and organizations agree that the ability to seamlessly span channels is the hallmark of the omnichannel revolution. It Had Better Be!

Omni-Channel 94

Omni-Channel Self Service Policies Abandon Rate 94

ShepHyken

JULY 12, 2019

Of course, sometimes equipment just needs to be repaired or replaced. The post Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 106

Customer Experience How To Roadmap Analysis 106

CX Accelerator

MAY 25, 2022

In 2012, she co-founded the blog, CustomerServiceLife.com. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents. Back to CX Accelerator Blog

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

Experience Investigators by 360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that. I love the options we have now to learn on demand.

Course 173

Course Video Training e-support 173

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. We wanted to turn our blog into a marketing channel. Or subscribing to the blog.

Strategy 91

Strategy Resources Feedback Metrics 91

ShepHyken

MARCH 16, 2018

In time, of course, it’s only natural that the light will dim. The post Guest Blog: You Serve Customers? Chip Bell is known for helping organizations create a customer-centric culture. He asserts that customers long to interact with—even relate to—employees “who act like there is still a light on inside.” Is your light on?

Customer Service Representative 76

Customer Service Representative Customer Centricity Exercises Customers 76

Steve DiGioia

MARCH 20, 2023

Of course not. Of course, I will. The post 3 Reasons Why Successful Teams Earn Your Trust appeared first on Steve DiGioia Customer Service Blog. Do I expect that on this day and for this specific customer, all hell will break loose, and a catastrophe will befall us? Every day. Writing VIP on a piece of paper sure won’t do it.

Groups 182

Groups Hotels Course Meeting 182

Steve DiGioia

JUNE 21, 2021

After I supplied them with pens (a MUST HAVE for any waiter) they took food orders tableside and served the 4-course meal with enthusiasm. The post Please Don’t Discount the Inexperienced appeared first on Steve DiGioia Customer Service Blog. RELATED POST: Where Does the Next Customer Service Superstar Come From?

Course 299

Course Groups Measurement Training 299

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. The post Guest Blog: How Your Customers Can Help You Build Credibility, Trust, and Confidence with Buyers appeared first on Shep Hyken. A review program. This is a problem for vendors.

Case Study 80

Case Study ROI B2B Study 80

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Customer Bliss

NOVEMBER 26, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. . Of course not.

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

SAP Customer Experience

OCTOBER 4, 2023

Hello everyone, I’m glad to announce the release of our updated Instructor Lead Training course for SAP Commerce Cloud Backoffice Framework. In this blog post, I will present you a short description for this course, which changes we made on this release, and how you can access its content.

Training 61

Training Course Customer Experience Customers 61

Steve DiGioia

APRIL 3, 2023

The restaurant was nothing fancy, your typical “sports bar” type, so of course, I didn’t expect 5-star service. The post At Least Acknowledge Me Before You Ghost Me appeared first on Steve DiGioia Customer Service Blog. Example: The other day, my family and I entered a restaurant for a late lunch. ” Now that’s an acknowledgment!

Sports 162

Sports Course Customer Service Survey 162

ShepHyken

AUGUST 11, 2017

Customer-obsessed companies don’t always get it right but they course-correct their mistakes and double-down on their hits quickly. The post Guest Blog: How to Get Customer Obsession to Start at the Top appeared first on Shep Hyken. And, perhaps most important, customer obsessed companies are led by customer-obsessed executives.

Net Promoter Score 92

Net Promoter Score Customer Centricity How To Feedback 92