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Next-Generation Loyalty Marketing (for experts)

Currency Alliance

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

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How to Build a Next-Generation Loyalty Scheme

CSM Magazine

Loyalty schemes have been around a lot longer than you think, going back even further than the frequent flyer programmes that took off in the late 1970s. Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. Do your customers value the rewards the scheme provides?

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The Role of NPS in the Banking Industry

SurveySensum

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? How to use NPS in banking and financial services?

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Top 5 Customer Service & CX Articles for Week of January 8, 2024

ShepHyken

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

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5 Top Customer Service Articles of the Week 11-14-2022

ShepHyken

It was fairly one-dimensional, easily addressed with physical phone banks and basic staff management processes. Loyalty and repeat customers are up for grabs. Why Reducing Customer Effort Leads To Loyalty by Dan Gingiss. Why There’s Much More to Loyalty Schemes Than Just Bribing Customers by Hannah Bowler.

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Stand Out And Outsource Your Loan Processing Call Center In The Philippines

Magellan Solutions

Hiring and training an in-house team is pretty expensive for a lot of SMEs in the highly competitive insurance sector. Bank Loans. Bank Loans offer easier and flexible payment methods and loan terms but it is important to keep in mind that bank loans have very strict requirements. Customer loyalty programs.

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New Data About Airlines Competing on Customer Experience

Blake Morgan

Alaska doesn’t try to reinvent the wheel or offer things customers don’t want–it understands its customers so well it can concentrate on excelling in the areas that matter most, including on-time flights, a solid baggage system, and an industry-leading loyalty program. And Alaska does it all by caring for individual passengers.