Meeting and Exceeding Millennial Demands: A Lesson from Mortgage Customer Service
NICE inContact
JULY 7, 2017
Internet, personal computers, and even phones have evolved to unimaginable capabilities, transforming the contact center industry, and for that matter the business world. When we engage a company we want to communicate on the channel that is most convenient for us. Under 40 years of age: Email. Social media.
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