Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Innovative CX

JANUARY 23, 2023

How customer service can help build relationships one customer at a time. Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers. It doesn’t matter…B2C or B2B.

B2C 52

B2C B2B Customer relationships Exceptional Customer Service 52

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience.

Customer Service 12

Customer Service Effort Score Retail B2B 12

Team Support

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Software Innovation Exceptional Customer Service 40

Team Support

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Software Innovation Exceptional Customer Service 40

Team Support

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Customer Satisfaction 40

Customer Satisfaction Software Innovation Exceptional Customer Service 40

Team Support

MARCH 7, 2024

Supercharge Your Customer Support with Team Collaboration and Customer Intelligence Effective team collaboration combined with customer intelligence can significantly enhance your customer support efforts.

Exceptional Customer Service 52

Exceptional Customer Service Analytics Omni-Channel Customer Satisfaction 52

SmartMessage Blog

JULY 20, 2023

They can attract new customers and strengthen the brand’s reputation. Businesses that consistently deliver exceptional customer experiences and build strong relationships are more likely to stand out from their competitors. For example in the B2B arena, referencing long-term clients brings out the competitive advantage.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

Oracle

MAY 19, 2020

CX Customer Webinar Series: Service in a Changing World. Customer service in time of high pressure and change. CX Marketing Webinar: Cross Channel Personalization for B2B Marketers (Maxymiser/Eloqua). B2B Online Virtual Event. May 2020 CX Virtual Events. May 20, 2020. 8 AM EST. —. May 21, 2020. May 27, 2020.

Self Service 40

Self Service B2B Exceptional Customer Service Conference 40

CustomerSuccessBox

JUNE 7, 2021

Supported by the right customer success tool, you and your team can predict churn, reach out to customers just at the right time, improve retentions, increase upsells and expansions and do a lot more. Having the right tools is essential to provide exceptional customer service.

Customer Success 52

Customer Success Effort Score Exceptional Customer Service B2B 52

SurveySensum

FEBRUARY 19, 2024

So, tailor your business approach by prioritizing customer understanding and addressing their individual needs, preferences, and pain points. Provide Better Support: According to Salesforce Research, a staggering 89% of consumers are more likely to return for future purchases after experiencing exceptional customer service.

Customer Centricity 52

Customer Centricity Tips Innovation Analysis 52

SmartMessage Blog

JULY 13, 2023

They can attract new customers and strengthen the brand’s reputation. Businesses that consistently deliver exceptional customer experiences and build strong relationships are more likely to stand out from their competitors. For example in the B2B arena, referencing long-term clients brings out the competitive advantage.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

ShepHyken

AUGUST 30, 2019

Sustain Your Customer Lifetime Value Through Exceptional Customer Service. How do you get your customers to keep coming back? The answer is to simply provide outstanding customer service. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. As reported by Statista , around US$175 billion was spent on service outsourcing in China last 2020. Its market value in 2016 was US$106.46

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

SurveySensum

JULY 21, 2023

Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base. That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Let’s get started! These are critical touchpoints where you can launch surveys.

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

Joe Rawlinson

MAY 17, 2017

Promotions , proactive invitations and live chat work well both in B2C and B2B ecommerce environments, as they can be tailored to your organisation’s products. This image alerts the visitor to the information and when clicked can automatically direct them to the relevant page. Lead Generation. Offline Forms.

Engagement 79

Engagement Ecommerce Banking B2C 79

SurveySensum

NOVEMBER 13, 2023

SurveySensum Some of the exceptional features of SurveySensum makes it one of the first mobile survey tools. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Tools 52

Tools Survey Customer Experience NPS 52

ShepHyken

JUNE 23, 2017

Promotions, proactive invitations and live chat work well both in B2C and B2B e-commerce environments, as they can be tailored to your organization’s products. This image alerts the visitor to the information and when clicked can automatically direct them to the relevant page. Lead Generation. Offline Forms.

Engagement 77

Engagement Banking B2C Exceptional Customer Service 77

SurveySensum

FEBRUARY 24, 2023

It is essential for automotive companies to prioritize the customer experience to stay competitive and retain loyal customers. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Here are some tips: Pay attention to all touchpoints throughout the customer journey.

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. nurture bonds with customers.

Social Media 48

Social Media Mobile Customer Service Innovation Analytics 48

Talkdesk

JULY 11, 2016

Customer service representatives are an important element of that voice. They’re the voice that speaks directly with existing and potential customers. The voice that can convince website visitors to convert into paying customers. Put Yourself in the Customer’s Shoes. Everyone has their own voice.

Tips 40

Tips B2C Exceptional Customer Service Social Media 40

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Gather customer feedback in real-time.

Feedback 52

Feedback Tools Management Knowledge Base 52

SmartKarrot

JULY 7, 2023

It can be utilized with ease by B2B and B2C businesses as well. Benefits of Account White Space Analysis By now it must be clear to you that analyzing white space improves a business’s sales process and strengthens customer relations while growing business revenue. This is a long-term approach requiring consistency in operation.

Analysis 10

Analysis Customer Satisfaction Resources Loyalty 10

Grade.us

SEPTEMBER 24, 2019

Some review sites in the B2B community even encourage businesses to provide their customers incentives to write reviews , knowing full well that it’s a tough ask to get busy professionals to take the time to review a product or service they use at work. One of the best ways is to deliver unexpectedly good customer service.

Marketing 37

Marketing Guidelines Policies Banking 37

BirdEye

AUGUST 24, 2023

You can remember everything you need to know about a customer marketing strategy with the 4 C’s: Customer : Arguably the most important person in your business. Cost : Loyal customers provide more value to your business than new customers. Customer service Customer retention doesn’t happen without customer satisfaction.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

Grade.us

SEPTEMBER 24, 2019

Some review sites in the B2B community even encourage businesses to provide their customers incentives to write reviews , knowing full well that it’s a tough ask to get busy professionals to take the time to review a product or service they use at work. One of the best ways is to deliver unexpectedly good customer service.

Marketing 22

Marketing Guidelines Policies Banking 22

ProProfs Chat

DECEMBER 12, 2019

Customers are 4X more likely to buy a product from your competitor if they offer better customer service. Investing in customer service goes a long way in bringing in new customers and ensuring your current customers come back. If your business isn’t customer-centric, customers will leave your brand.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Creating a better business that delivers more value to customers is the real point.

System 338

System Effort Score NPS Net Promoter Score 338

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. Individual consumers typically make a purchase to fill a need or want, but they also crave an enjoyable experience with the product or service they buy.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10