Magellan Solutions

AUGUST 23, 2021

Millennials are changing the B2B telemarketing Philippines market. So what does this mean for the future of B2B marketing? Getting answers from telemarketing call center Philippines industry. Many B2B businesses are making a key mistake by approaching the same ‘buyer’ from 10 or 20 years ago.

B2B 52

B2B Social Media Call Center Sales 52

ClearAction

NOVEMBER 14, 2017

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. Are you accelerating repurchases through your customer experience touch-points with industrial customers? 4 Steps to Customer Experience ROI. B2B Voice-of-the-Customer: Integrating Decision Influencers’ Views.

Touchpoint 59

Touchpoint ROI B2B Customer Experience 59

CSM Magazine

MARCH 18, 2021

We call the service center more annoyed. For most of us, FAQ chatbots do not solve our problems, do not save any costs in the call or contact center and weakens rather than strengthens customer loyalty. Just like a real employee in the call or contact center. Will they eventually replace people in contact centers?

Customer Service 75

Customer Service Virtual Agent Chatbots Contact Center 75

Think Customers

FEBRUARY 11, 2020

Thom San Filippo, vice president of customer service and experience design at Dow Jones, explains what it takes to make a global, tech-savvy audience feel appreciated and why the company is doubling down on contact center training and development in a digital-first era. What is a typical day on the job like for you?

Customer Care 52

Customer Care Self Service Contact Center B2C 52

Oracle

JANUARY 22, 2019

“There are some trends going on around the future of the contact center and how AI, which is the big buzz these days, is going to impact the contact center. .” – David Mingle, Principal, CXAdvisors Group LLC. AI as a partner, not a replacement. ” – Vince Vachio, President, VSG Commerce.

Trends 63

Trends Industry Automotive Contact Center 63

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? Stay tuned! We’re spending too much money.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? Stay tuned! We’re spending too much money.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120