Remove Average Handle Time Remove Customer Satisfaction Remove Customer Service Remove Loyalty
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Using Omnichannel Contact Center to Drive Customer Satisfaction

InMoment XI

An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. It not only offers diverse channels but integrates them seamlessly, creating a unified and customer-centric approach that fosters satisfaction and loyalty.

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NPS in Customer Service: Measure and Improve Customer Loyalty

SurveySensum

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52
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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. We sat down with Paul to discuss his views on best practices for creating incredible customer service. How do metrics and standards play a role in customer service?

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The Spectrum of Data-Driven CX (And Why There’s No Magic Metric)

Experience Investigators by 360Connext

3 Metrics CX Teams Use to Measure Customer Feedback There are a lot of customer experience metrics teams can track, but we see three most commonly used: Net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). Customer Satisfaction Score What is it?

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Glia and Infosys Partner to Enhance Digital Customer Service for Businesses Worldwide

SaleMove

Today we have the honor of recognizing Glia’s partnership with Infosys, a global leader of next-generation digital solutions, advisory, and consulting services, to extend Digital Customer Service to Infosys’ business clients across the globe.

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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. The same is true for first call resolution and average handle times. With the integration of the platform and an effective IVR, your customer accesses support end-to-end in the language of their choice.

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7 Ways to Get Better at Customer Service

Kayako

Customer service and experience have taken on a growing urgency for businesses large and small. Offering customers out-of-this-world customer experience is one of the most effective ways today’s businesses can set themselves apart and inspire loyalty and brand love from their customers.