10 Tips for Connecting with Customers Emotionally
NICE inContact
AUGUST 27, 2019
So, contact center managers need to put the right practices in place and also give agents the right tools. Bearing that in mind, here are 10 tips for connecting with customers emotionally. How to do it: Use social customer service software that routes customer queries to the best agent in real time. 5) Be channel-focused.
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