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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance. As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy.

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10 Tips for Connecting with Customers Emotionally

NICE inContact

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. 1) Be personal. 3) Be results driven.

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Omnichannel vs. multichannel support: key differences

Think Customers

This typically means choosing between omnichannel versus multichannel support. What is omnichannel support? A defining characteristic of omnichannel support is that customer support is available across all communication channels, delivering a consistent customer experience. What are the benefits of omnichannel support?

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3 Drivers of CX Success in 2021

Upstream Works

Connectivity and communications will no longer be centralized in the same way. This is where the use of video and team messaging platforms can really help keep agents connected and feeling part of team. For example, with customers feeling more stress, legacy metrics like Average Handle Time (AHT) aren’t going to drive CSAT scores.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. This technology minimizes idle time between calls, maximizing agent productivity. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

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5 Ways to Add Convenience to the Customer Experience

Kustomer

They saw reduced average handle time, an increase in the number of customer conversations had, and an overall more convenient customer experience. By leveraging automation within your CRM to connect agents and customers throughout the customer journey, you can engage your customers and make them feel appreciated.