article thumbnail

Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

CSM Magazine

Not only is this a frustrating waste of time for you (the customer), it can also heavily affect a brand’s reputation. In fact, recent research shows that 69% of agents reference background noise around them or customers as a key component of declining mental wellbeing.

Brands 59
article thumbnail

Virtual Answering Services: Is It A Cost-Effective Solution For Small Businesses?

Magellan Solutions

Peak business hours can be demanding, especially with the increasing customer traffic and inquiries. One of the main challenges of running a small business is addressing customers’ concerns. But small businesses usually have opening and closing hours, and customers might need help outside business hours.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Maximizing Success in Call Center Campaigns

NobelBiz

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? Why Are Call Center Campaigns Important?

article thumbnail

7 Ways to Maximize Your Business Opportunities with Magellan’s Professional Phone Answering Service

Magellan Solutions

Despite the shift to online transactions in the business realm, many customers and businesses still want to close the deal personally. In fact, 65% of businesses still believe that phone calls are still the most reliable way to acquire potential sales. It’s vital that you partner in customer support solutions too!

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

article thumbnail

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

Talkdesk

Reducing average wait time and average handle time in your contact can yield huge customer satisfaction increases for your business. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center.

article thumbnail

Five Coaching Tips For Contact Center Agents that Work

Playvox

Agent coaching has long been a method for improving contact center performance and the customer experience. In fact, McKinsey estimates that “the average 500-agent call center in North America allocates around $2 million of staff time to coaching activities every year.”. Coaching Tips for Contact Center Agents.