Remove Average Handle Time Remove Call Recording Remove Contact Center Remove ROI
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How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help

Pointillist

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). Discover Cross-Channel Customer Service Journeys to Understand Where Calls Originate From Customer behaviors vary across different channels.

article thumbnail

How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help

Pointillist

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). Discover Cross-Channel Customer Service Journeys to Understand Where Calls Originate From Customer behaviors vary across different channels.