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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point.

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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

The automotive industry is in the midst of a huge transformation. Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. Collectively, these signals provide a 360-degree view into each customer.

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Making the Automotive Service Experience Exceptional: Part 2 of 3

InMoment XI

Taking Care of Your Customers “During” In our last blog, which you can view here, we talked about the Before stage of Automotive Service. Now we will be going over the second part of an Exceptional Service Experience which is, of course, During the Service itself. View Article.

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Protected: CX UNIVERSITY DRIVING CUSTOMER EXPERIENCE INTO THE AUTOMOTIVE INDUSTRY

CX University

To view it please enter your password below: Password: The post Protected: CX UNIVERSITY DRIVING CUSTOMER EXPERIENCE INTO THE AUTOMOTIVE INDUSTRY appeared first on CX University. This content is password protected.

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Enhancing Automotive Customer Experience: Key Trends and Strategies

SurveySparrow

Have you ever wondered what makes some automotive brands stand out from the rest? Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience.

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7 Automotive Customer Feedback Tools

SurveySensum

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry.

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Navigating the Future of Customer Experience in the Automotive Industry: Insights from AutoCar Trucks’ CXO

Blake Morgan

                                           The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience.