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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point.

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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

The automotive industry is in the midst of a huge transformation. Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. It’s driven, in part, by product innovation. Data is foundational to achieving these goals.

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InMoment’s eNVy Awards and Buyer Expectation Study Shines Light on the Top Vehicle Models in 2022

InMoment XI

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead. Want Access to the eNVy Award Study? Visit Shawn St.

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Google Cloud and SAP Collaborate to Transform the Automotive Industry

SAP Customer Experience

Following SAP and Google Cloud’s announcement of an expanded partnership earlier this year and last week at Google Next, the two companies are now joining forces to deliver powerful solutions for the automotive industry. SAP and Google Cloud are embarking on a new collaboration that will leverage the SAP Integration.

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Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them

Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor

In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities? See how various verticals such as the automotive industry and contact centers can benefit from a strategic approach like DTP. May 16th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT

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Enhancing Automotive Customer Experience: Key Trends and Strategies

SurveySparrow

Have you ever wondered what makes some automotive brands stand out from the rest? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. This is why focusing on customer experience in the automotive industry is a big deal.

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Boost NPS in Automotive by Closing the Feedback Loop

SurveySensum

Analyze & Utilize Customer Feedback Effectively – Request a Demo Now , let’s talk about it through the case study of one of the automotive clients, I recently worked with, who was facing similar problems. across the automotive customer journey. Survey response rates witnessed an impressive 8% increase.