Joe Rawlinson
APRIL 25, 2018
Companies are always looking for new ways to streamline their customer support department efforts. Markets worldwide are becoming more volatile and saturated as we speak, and providing excellent customer support is important for business success. Live support chat tool provides amazing opportunities for your customer support agents.
NobelBiz
MAY 9, 2023
Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. This ultimately impacts the quality of the customer service they provide. Let’s dive a little deeper into the specifics of each type.
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NobelBiz
FEBRUARY 21, 2023
While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement? We answer it all.
NobelBiz
APRIL 21, 2022
Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. This is when CTI technology and tools come into effect, easing the workload of contact center agents and optimizing efficiency while also improving the customer service quality.
NobelBiz
AUGUST 2, 2022
Customers frequently contact the service department when they are displeased with a brand’s product or service. Despite the fact that there are other ways to contact customer support, people prefer the phone. Reducing call abandonment rate means connecting more with customers in a less impersonal way.
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