ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. What is brand advocacy?

Customer Service Training 152

Customer Service Training Training Brands Customer Service 152

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too.

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

ShepHyken

MARCH 25, 2020

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training.

Customer Service Training 101

Customer Service Training Training Customer Service B2C 101

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Asking the Right Customer Experience Questions? Winning Customer Loyalty With Real-time Refunds by Irina Ionescu.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

The DiJulius Group

APRIL 13, 2020

The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees.

Customer Service Training 105

Customer Service Training Training Customer Service Hotels 105

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. by Mary Drumond.

Customer Service 144

Customer Service Chief Customer Officer Contact Center Customer Service Training 144

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? You’ll have to read the article to find out more. consumers.

Customer Service 59

Customer Service B2C B2B Travel 59

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Here are my top five picks from last week.

Customer Service 149

Customer Service B2C B2B Customer Retention 149

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. Imagine that!)

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Bad Customer Service Puts $3.7 In short, if you provide bad service, be prepared to lose sales/money.

Customer Service 60

Customer Service B2B Loyalty B2C 60

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. Our customer service and CX research confirm this.

Self Service 66

Self Service Customer Service Social Media Ecommerce 66

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! For me, customer service is more than support.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Kind of CX Do Customers Really Want? My Comment: How do customers prefer to reach out to you for help and support?

Customer Service 144

Customer Service Loyalty Programs Chatbots Loyalty 144

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. by Erin Ollila.

Customer Service 153

Customer Service Customer Retention Loyalty Retail 153

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My comment: You know I love stats and facts about anything related to customer service and CX. Think about that!

Customer Service 134

Customer Service Loyalty Programs Social Media Contact Center 134

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. I like them all.

Customer Service 153

Customer Service Net Promoter Score Self Service Knowledge Base 153

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council.

Customer Service 144

Customer Service Social Media Report Culture 144

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Product quality is important – and so is the customer service and experience that goes along with it!

Customer Service 59

Customer Service Self Service Trends Loyalty Programs 59

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. For a customer service initiative to work, it has to keep going. Here are my top five picks from last week.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 57

Customer Service Retail Consumers Metrics 57

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging.

Customer Service 155

Customer Service Guest Experience Loyalty Programs Hotels 155

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And there’s no sweeter harmony than what’s created through collaboration between customer service and marketing.

Customer Service 67

Customer Service Net Promoter Score Tips Brands 67

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Whatever drives repeat business – and ideally, customer loyalty – is a good program.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. America’s Best Customer Service Companies by Newsweek. Then do a Google search for articles about their success.

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

ShepHyken

MARCH 15, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed by Joseph Michelli.

Customer Service 128

Customer Service Customer Service Training Customer Retention Training 128

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation.

Customer Service 79

Customer Service Loyalty Programs Retail Loyalty 79

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. What Can Disneyland Teach Us about the Customer Journey? Shrewd customer design choices, of course.

Customer Service 66

Customer Service Customer Journeys Trends Study 66

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. These ideas are brilliant!

Customer Service 144

Customer Service Retail Entertainment Tips 144

ShepHyken

DECEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. We’ll learn from the CXO of Bobby Jones Links (golf company) about employee empowerment and personalized customer experiences.

Customer Service 62

Customer Service Employee Experience B2C Hospitality 62

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this finding cited in the article: “48% of consumers become angry while communicating with customer service.”

Self Service 66

Self Service Customer Service Contact Center Loyalty 66

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 55

Customer Service Retail Consumers Metrics 55

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Here are my top five picks from last week.

Customer Service 130

Customer Service Effort Score e-support Chatbots 130

CSM Magazine

APRIL 12, 2022

A disgruntled customer with no good words to say, only negativity and a damning address. One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. We’ve all experienced it. The reality is often far from this.

Customer Service Training 52

Customer Service Training Training Customer Service Policies 52

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters.

Customer Service 133

Customer Service Loyalty Programs Customer Journeys Customer Centricity 133

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Done well, they foster repeat business and can lead to true customer loyalty. Here are my top five picks from last week.

Customer Service 64

Customer Service Loyalty Programs Ecommerce Loyalty 64

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In my book, The Amazement Revolution, I stress the importance of customer communities enhancing the customer experience.

eBook 57

eBook Customer Service Tips Survey 57