18 Live Chat Best Practices to Help You Deliver Superior Customer Service
Comm100
SEPTEMBER 4, 2022
Try these tips to create a more human connection over live chat: 10. For example, if your company creates skater apparel, you might want to use a more casual tone for your live chat than if you were selling cyber security solutions to government organizations. Personalize chat. Be positive. Proofread before sending.
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