5 Top Customer Service Articles For the Week of August 29, 2016
ShepHyken
AUGUST 29, 2016
Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.
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